DONE4 and Medical Issues
Nov 22, 2012 | 5:41 pm
#1
Original Poster
Join Date: Sep 2012
Posts: 9
DONE4 and Medical Issues
Hello wise ones
I'm 2 months into my DONE4, and have developed a medical problem necessitating a return to Australia for treatment. Travel insurnce will hopefully provide me with a separate ticket to get home. Because of this I have to abandon some of the sectors I was due to fly in South America to return home, but want to keep the remaining Oceania and Asia sectors.
Can I get a refund for the unused sectors?
The itinerary is SIN - HKG - CDG - MAD - LPB (all sectors from here, where I am now...) - LIM - IPC - SYD - BNE (... to here will be unused) - NOU - BNE - HKG - XIY - HKG - SIN
So essentially I am skipping 4 sectors and would like them refunded, is that possible?
I'm 2 months into my DONE4, and have developed a medical problem necessitating a return to Australia for treatment. Travel insurnce will hopefully provide me with a separate ticket to get home. Because of this I have to abandon some of the sectors I was due to fly in South America to return home, but want to keep the remaining Oceania and Asia sectors.
Can I get a refund for the unused sectors?
The itinerary is SIN - HKG - CDG - MAD - LPB (all sectors from here, where I am now...) - LIM - IPC - SYD - BNE (... to here will be unused) - NOU - BNE - HKG - XIY - HKG - SIN
So essentially I am skipping 4 sectors and would like them refunded, is that possible?
Nov 22, 2012 | 6:00 pm
#2
FlyerTalk Evangelist
Join Date: Apr 2001
Location: MEL CHC
Posts: 22,913
Hope your medical issues get resolved
Will not be refunded as a DONE4 price is irrespective of he number of segments (that's why they are good value).
Is it a DONE4 or another RTW ticket ? Without checking I thought NOU was not possible on xONEx
You may be able to get taxes refunded less a service fee.
You will need a re issue as you cannot skip segments.
Trying to skip the continental LIM-IPC-SYD (or LIM-IPC-SCL-SYD?) will be the problem. Ask your insurance to fly you back to Chile.
Check with who ever issued your ticket. Its them, not FT, who will decide
Will not be refunded as a DONE4 price is irrespective of he number of segments (that's why they are good value).
Is it a DONE4 or another RTW ticket ? Without checking I thought NOU was not possible on xONEx
You may be able to get taxes refunded less a service fee.
You will need a re issue as you cannot skip segments.
Trying to skip the continental LIM-IPC-SYD (or LIM-IPC-SCL-SYD?) will be the problem. Ask your insurance to fly you back to Chile.
Check with who ever issued your ticket. Its them, not FT, who will decide
Last edited by Mwenenzi; Nov 22, 2012 at 6:13 pm
Nov 22, 2012 | 6:02 pm
#3
FlyerTalk Evangelist
Join Date: Oct 1999
Location: Juneau, Alaska.
Programs: AS 75K;BA Silver;AA G;HH Dia;HY Glob
Posts: 16,678
Hello wise ones
I'm 2 months into my DONE4, and have developed a medical problem necessitating a return to Australia for treatment. Travel insurnce will hopefully provide me with a separate ticket to get home. Because of this I have to abandon some of the sectors I was due to fly in South America to return home, but want to keep the remaining Oceania and Asia sectors.
Can I get a refund for the unused sectors?
The itinerary is SIN - HKG - CDG - MAD - LPB (all sectors from here, where I am now...) - LIM - IPC - SYD - BNE (... to here will be unused) - NOU - BNE - HKG - XIY - HKG - SIN
So essentially I am skipping 4 sectors and would like them refunded, is that possible?
I'm 2 months into my DONE4, and have developed a medical problem necessitating a return to Australia for treatment. Travel insurnce will hopefully provide me with a separate ticket to get home. Because of this I have to abandon some of the sectors I was due to fly in South America to return home, but want to keep the remaining Oceania and Asia sectors.
Can I get a refund for the unused sectors?
The itinerary is SIN - HKG - CDG - MAD - LPB (all sectors from here, where I am now...) - LIM - IPC - SYD - BNE (... to here will be unused) - NOU - BNE - HKG - XIY - HKG - SIN
So essentially I am skipping 4 sectors and would like them refunded, is that possible?
(b) Cancellations and Refunds
(1) After ticket issuance - Cancellation/No Show Forfeit 10% of ticketed fare for Economy Class fares
Forfeit 5% of ticketed fare for Business/First Class fares
Exception: For sales in Russia, for travel commencing in Russia, full refund if cancelled more than 24 hours before departure
(2) In case of refusal of official documents/entry permit/visa a full refund will apply provided official documentation from the approved authority is produced and attached to the refund request.
(3) For partially used transportation the refund if any will be the difference between the fare paid and the fare for the transportation used less the fee specified in (1) above.
NOTE: For tickets sold in Venezuela any full or partial refund must be processed through the original issuing location in Venezuela
(1) After ticket issuance - Cancellation/No Show Forfeit 10% of ticketed fare for Economy Class fares
Forfeit 5% of ticketed fare for Business/First Class fares
Exception: For sales in Russia, for travel commencing in Russia, full refund if cancelled more than 24 hours before departure
(2) In case of refusal of official documents/entry permit/visa a full refund will apply provided official documentation from the approved authority is produced and attached to the refund request.
(3) For partially used transportation the refund if any will be the difference between the fare paid and the fare for the transportation used less the fee specified in (1) above.
NOTE: For tickets sold in Venezuela any full or partial refund must be processed through the original issuing location in Venezuela
See:
(g) Transoceanic surface sectors between TC1-TC2 and TC1-TC3 are not permitted.
EXCEPTION: For travel originating in the South West Pacific, one transoceanic surface sector between TC1-TC2 or TC1-TC3 is permitted.
EXCEPTION: For travel originating in the South West Pacific, one transoceanic surface sector between TC1-TC2 or TC1-TC3 is permitted.
Nov 22, 2012 | 6:03 pm
#4
FlyerTalk Evangelist
Join Date: Apr 2002
Location: SYD BXG
Programs: QF WP/LTG | UA P
Posts: 13,664
I think the most you can hope for is your travel insurance to take you home and possibly back to the point where you had to abandon your trip (depending on the policy wording). I'm not aware of any provision in the xONEx rules that will allow sector refunds.
Since you have plenty of time left on your DONE4, why not just go back and start where you left off - this could be in (for example) 9 mths time?
Since you have plenty of time left on your DONE4, why not just go back and start where you left off - this could be in (for example) 9 mths time?