Originally Posted by
ThePeripateticOne
Hello wise ones
I'm 2 months into my DONE4, and have developed a medical problem necessitating a return to Australia for treatment. Travel insurnce will hopefully provide me with a separate ticket to get home. Because of this I have to abandon some of the sectors I was due to fly in South America to return home, but want to keep the remaining Oceania and Asia sectors.
Can I get a refund for the unused sectors?
The itinerary is SIN - HKG - CDG - MAD - LPB (all sectors from here, where I am now...) - LIM - IPC - SYD - BNE (... to here will be unused) - NOU - BNE - HKG - XIY - HKG - SIN
So essentially I am skipping 4 sectors and would like them refunded, is that possible?
Uh, no. You purchased an xonex which gives you up to 16 segments, you don't have to use them all. You could totally abandon your xonex and seek a refund for unused travel but I doubt you will be due anything as you will be assessed the point to point cost of the travel used to date..
(b) Cancellations and Refunds
(1) After ticket issuance - Cancellation/No Show Forfeit 10% of ticketed fare for Economy Class fares
Forfeit 5% of ticketed fare for Business/First Class fares
Exception: For sales in Russia, for travel commencing in Russia, full refund if cancelled more than 24 hours before departure
(2) In case of refusal of official documents/entry permit/visa a full refund will apply provided official documentation from the approved authority is produced and attached to the refund request.
(3) For partially used transportation the refund if any will be the difference between the fare paid and the fare for the transportation used less the fee specified in (1) above.
NOTE: For tickets sold in Venezuela any full or partial refund must be processed through the original issuing location in Venezuela
Also you cannot do a transoceanic surface sector from TC1 to TC3 (as your xonex did not originate in SWP). You will need to return to SA to restart your xonex.
See:
(g) Transoceanic surface sectors between TC1-TC2 and TC1-TC3 are not permitted.
EXCEPTION: For travel originating in the South West Pacific, one transoceanic surface sector between TC1-TC2 or TC1-TC3 is permitted.
Why don't you just change your xonex to fly home on it? Then you can resume your xonex from there.