Thanks for the replies. It is interesting that you suggest that people should use AA as a ticketing agent. Due to previous problems with BA, i was trying to avoid using them as a ticketing agent but was told as my first flight would be with BA, i had no choice.

Still had no luck complaining to BA. It would appear that the people that read my emails (always someone different) have no customer service skills at all. Don't suppose anyone has the contact details of someone in the CS department that may actually be of some use?

Had a similar problem just as you've related from our recent trip last February. British Airways "bombed" us right from the beginning(LAX to CMN) in failing to properly communicate the transfer of flights to Iberia Airlines - but fortunately there was a Ticket counter(LAX) and a Supervisor who after an hour finally figured out that all he had to do was simply issue us new tickets were we got our boarding pass to board Iberia Airlines. After our 10 day awesome and wonderful experience in Morocco, at the airport to come home- it was dejavu all over again. But this time unfortunately there is no British Airways Ticket counter or representative available OnSite and we actually ended up being stranded in CMN as there were no other flights available that day until the following day. Ended up paying for our flight back to LAX and had to book with another airline to get home. After my numerous back and forth exchange of emails with British Airways, they claim we were a "NO SHOW" on their flight(even though we should be on an Iberia Airline flight). It is obviously a chronic problem that One World Alliance definitely needs to address big time as it appears the Airlines are pointing fingers at one another each major failure, rather than correct the PROBLEM

Had a similar problem just as you've related from our recent trip last February. British Airways "bombed" us right from the beginning(LAX to CMN) in failing to properly communicate the transfer of flights to Iberia Airlines - but fortunately there was a Ticket counter(LAX) and a Supervisor who after an hour finally figured out that all he had to do was simply issue us new tickets were we got our boarding pass to board Iberia Airlines. After our 10 day awesome and wonderful experience in Morocco, at the airport to come home- it was dejavu all over again. But this time unfortunately there is no British Airways Ticket counter or representative available OnSite and we actually ended up being stranded in CMN as there were no other flights available that day until the following day. Ended up paying for our flight back to LAX and had to book with another airline to get home. After my numerous back and forth exchange of emails with British Airways, they claim we were a "NO SHOW" on their flight(even though we should be on an Iberia Airline flight). It is obviously a chronic problem that One World Alliance definitely needs to address big time as it appears the Airlines are pointing fingers at one another each major failure, rather than correct the PROBLEM.

Quote:

Originally Posted by Yenkor

It is obviously a chronic problem that One World Alliance definitely needs to address�

Welcome to FlyerTalk Yenkor. Yours wasn't necessarily a oneworld issue, but a BA/IAG one (IAG owns both BA and IB). BA may well have some explaining and/or compensating to do, but it would help to understand what communication there was, and what you had done on your part to check the status of your flights each way prior to arriving at the airports. Were you rebooked by BA on IB in both directions? How and when where you notified of these changes?

Unless the changes were only made within hours of departure, if you booked through a travel agent, they should have notified you, and worked with you to resolve. If you booked though BA, they should have emailed you, asking you to go online and accept the changes, or to call in to talk to them. Either way, your tickets should have been reissued before you even got to LAX, unless the change was a very last minute thing. But in both directions?

After your outbound journey was affected, did you happen to go on BA.com to check your return flights were still as expected? Did LAX give you a new itinerary for both ways that made you think it was all already taken care of?