FlyerTalk Forums - View Single Post - No way of making a complaint directly to OW?

Apr 23, 2025 | 2:55 pm

#19

JAXBA

Join Date: Mar 2009

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Quote:

Originally Posted by Yenkor

It is obviously a chronic problem that One World Alliance definitely needs to address…

Welcome to FlyerTalk Yenkor. Yours wasn't necessarily a oneworld issue, but a BA/IAG one (IAG owns both BA and IB). BA may well have some explaining and/or compensating to do, but it would help to understand what communication there was, and what you had done on your part to check the status of your flights each way prior to arriving at the airports. Were you rebooked by BA on IB in both directions? How and when where you notified of these changes?

Unless the changes were only made within hours of departure, if you booked through a travel agent, they should have notified you, and worked with you to resolve. If you booked though BA, they should have emailed you, asking you to go online and accept the changes, or to call in to talk to them. Either way, your tickets should have been reissued before you even got to LAX, unless the change was a very last minute thing. But in both directions?

After your outbound journey was affected, did you happen to go on BA.com to check your return flights were still as expected? Did LAX give you a new itinerary for both ways that made you think it was all already taken care of?

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