RTW Changes
#1
Original Poster
Join Date: Nov 2009
Posts: 12
RTW Changes
I booked a oneworld RTW ticket during the 10% discount period which ended at the beginning of November.
My trip starts out by the following:
YYZ (Toronto) -> MIA -> GUA -> DFW -> TYO.....
Both MIA and DFW are layovers.
I want to change the Guatemala stop to Costa Rica, therefore it will be:
YYZ (Toronto) -> MIA -> SJO -> DFW -> TYO.....
I talked to two agents at the AA RTW desk, each told me the something very different.
Agent 1) Since I am not changing the first international coupon (The Toronto to Miami leg), I need to pay $125 fee to change from GUA to SJO
Tonight, I talked to Agent 2
Agent 2) Any change in North and Central America will trigger a "rebooking". This includes any change up till Tokyo. Therefore, I will be penalized 10% to rebook and I also will have to pay 10% extra for the non-sale price. Resulting in a 20% charge + $125.
I am going to talk to manager tomorrow, but I want to get feedback on what people think before I talked to them.
Also, they changed the date of one of my flights that is towards the end of the RTW. Does that give me any ammunition to fight for a no-fee change near the beginning of the trip? I doubt it but I was wondering.
My trip starts out by the following:
YYZ (Toronto) -> MIA -> GUA -> DFW -> TYO.....
Both MIA and DFW are layovers.
I want to change the Guatemala stop to Costa Rica, therefore it will be:
YYZ (Toronto) -> MIA -> SJO -> DFW -> TYO.....
I talked to two agents at the AA RTW desk, each told me the something very different.
Agent 1) Since I am not changing the first international coupon (The Toronto to Miami leg), I need to pay $125 fee to change from GUA to SJO
Tonight, I talked to Agent 2
Agent 2) Any change in North and Central America will trigger a "rebooking". This includes any change up till Tokyo. Therefore, I will be penalized 10% to rebook and I also will have to pay 10% extra for the non-sale price. Resulting in a 20% charge + $125.
I am going to talk to manager tomorrow, but I want to get feedback on what people think before I talked to them.
Also, they changed the date of one of my flights that is towards the end of the RTW. Does that give me any ammunition to fight for a no-fee change near the beginning of the trip? I doubt it but I was wondering.
#2

Join Date: May 2000
Location: Miami 7-Million Miler EXP
Posts: 829
MIA Stop
One option is to make your 1st flight. Then, say when you are MIA, call the RTW desk to make the routing change. AA has a city ticket office at American Airlines Arena which is at Biscayne Blvd. & NE 8th street downtown. Only 4-5 miles from the airport should you need to have the ticket re-written or such; not sure what policy is with new e-tickets, I'm still on a paper ticket for current RTW!
#3
FlyerTalk Evangelist


Join Date: Oct 1999
Location: Juneau, Alaska.
Programs: AS 75K;BA Silver;AA G;HH Dia;HY Glob
Posts: 16,670
From the rules(see Rule 16(1)(b):
16. VOLUNTARY CHANGES/REROUTING/PENALTIES
Penalties as described below may be waived in case of certified death/illness of the passenger or passenger’s immediate family member or accompanying passenger.
Local service fees may apply on rebooking, rerouting, reissue or refund.
(a) Rebooking/Rerouting
(1) Prior to departure
(a) Changes to date/time/oneworld carrier/inventory changes are permitted provided ticketed points remain the same. If the first flight coupon is being changed, and the fare level has increased since ticket issuance, the difference between the old and new fare will be charged. If the fare level has decreased since ticket issuance, no refund will apply.
Exception: For fares originating in TC1, changes to the first international flight and preceeding
flights are not permitted less than seven days prior to the date of the first ticketed flight.
(b) Changes other than to Date/time/oneworld carrier/inventory permitted at a charge of USD125.00 per transaction. If the fare level has increased since ticket issuance, the difference between the old and new fare will also be charged. If the fare level has decreased since ticket issuance, no refund will apply.
(2) After Departure
(a) Date/time/oneworld carrier/inventory changes are permitted provided ticketed points remain the same.
(b) Changes other than to Date/time/oneworld carrier/inventory permitted at a charge of USD125.00 per transaction.
(c ) No Show requires rebooking at a charge of USD125
Penalties as described below may be waived in case of certified death/illness of the passenger or passenger’s immediate family member or accompanying passenger.
Local service fees may apply on rebooking, rerouting, reissue or refund.
(a) Rebooking/Rerouting
(1) Prior to departure
(a) Changes to date/time/oneworld carrier/inventory changes are permitted provided ticketed points remain the same. If the first flight coupon is being changed, and the fare level has increased since ticket issuance, the difference between the old and new fare will be charged. If the fare level has decreased since ticket issuance, no refund will apply.
Exception: For fares originating in TC1, changes to the first international flight and preceeding
flights are not permitted less than seven days prior to the date of the first ticketed flight.
(b) Changes other than to Date/time/oneworld carrier/inventory permitted at a charge of USD125.00 per transaction. If the fare level has increased since ticket issuance, the difference between the old and new fare will also be charged. If the fare level has decreased since ticket issuance, no refund will apply.
(2) After Departure
(a) Date/time/oneworld carrier/inventory changes are permitted provided ticketed points remain the same.
(b) Changes other than to Date/time/oneworld carrier/inventory permitted at a charge of USD125.00 per transaction.
(c ) No Show requires rebooking at a charge of USD125
#4
Original Poster
Join Date: Nov 2009
Posts: 12
Jerry,
Thanks for posting that. Is changing GUA to SJO on my second leg fall into 1A or 1B?
So in other words is changing GUA to SJO a oneworld carrier/inventory change?
thanks
Thanks for posting that. Is changing GUA to SJO on my second leg fall into 1A or 1B?
So in other words is changing GUA to SJO a oneworld carrier/inventory change?
thanks
Last edited by tihom; Nov 30, 2009 at 4:46 am
#5

Join Date: May 2002
Location: Roses, Costa Brava, Spain
Programs: Seniors Bus Pass, lots of old plastic claiming to be precious metal
Posts: 512
You are looking at a routing change, which is 1(b), if done before departure from YYZ.
I would recommend going with MiamiPrep's suggestion, so that this re-routing becomes a change after departure, and hence subject to rule 16 2(b), so you should only need to pay the $125 fee (plus any service charge AA might find). If you have an e-ticket, you won't even need to get it rewritten.
There used to be a rule about international segments, but these don't seem to be in the current rules, and, for a different purpose, USA<>Canada was not deemed to be an international segment, so I wouldn't go there!
I would recommend going with MiamiPrep's suggestion, so that this re-routing becomes a change after departure, and hence subject to rule 16 2(b), so you should only need to pay the $125 fee (plus any service charge AA might find). If you have an e-ticket, you won't even need to get it rewritten.
There used to be a rule about international segments, but these don't seem to be in the current rules, and, for a different purpose, USA<>Canada was not deemed to be an international segment, so I wouldn't go there!
#6
Original Poster
Join Date: Nov 2009
Posts: 12
Thanks satprof and MiamiProf.
The rules state "For fares originating in TC1, changes to the first international flight and preceeding flights are not permitted less than seven days prior to the date of the first ticketed flight. "
This implies that I cant change the routing from GUA to SJO in the airport in MIA or Toronto because TC1 includes north and central america.
The rules state "For fares originating in TC1, changes to the first international flight and preceeding flights are not permitted less than seven days prior to the date of the first ticketed flight. "
This implies that I cant change the routing from GUA to SJO in the airport in MIA or Toronto because TC1 includes north and central america.
#7

Join Date: May 2002
Location: Roses, Costa Brava, Spain
Programs: Seniors Bus Pass, lots of old plastic claiming to be precious metal
Posts: 512
If you change the routing when you get to MIA, it's after your first ticketed flight. If you're still in YYZ, you will not yet have taken your first flight, & so the sub-para. 1 rules apply. Once you get to MIA, you've departed, & hence it's sub-para. 2 which is applicable.
#8
FlyerTalk Evangelist


Join Date: Oct 1999
Location: Juneau, Alaska.
Programs: AS 75K;BA Silver;AA G;HH Dia;HY Glob
Posts: 16,670
You are looking at a routing change, which is 1(b), if done before departure from YYZ.
I would recommend going with MiamiPrep's suggestion, so that this re-routing becomes a change after departure, and hence subject to rule 16 2(b), so you should only need to pay the $125 fee (plus any service charge AA might find). If you have an e-ticket, you won't even need to get it rewritten.
There used to be a rule about international segments, but these don't seem to be in the current rules, and, for a different purpose, USA<>Canada was not deemed to be an international segment, so I wouldn't go there!
I would recommend going with MiamiPrep's suggestion, so that this re-routing becomes a change after departure, and hence subject to rule 16 2(b), so you should only need to pay the $125 fee (plus any service charge AA might find). If you have an e-ticket, you won't even need to get it rewritten.
There used to be a rule about international segments, but these don't seem to be in the current rules, and, for a different purpose, USA<>Canada was not deemed to be an international segment, so I wouldn't go there!
(f) Only one international departure and one international arrival from/to the country of origin permitted
EXCEPTION: Two permitted for origin USA when one arrival-departure is a transfer without stopover.
NOTE - travel between USA and Canada is not counted as international.
EXCEPTION: Two permitted for origin USA when one arrival-departure is a transfer without stopover.
NOTE - travel between USA and Canada is not counted as international.
Tied in with the 7 day no changes rule is the 7 day reservations rule:
(a) Reservations and Ticketing
For travel originating in TC1
Reservations for the first international flight and all preceeding flights are required at least 7 days prior to departure of the first flight. Subsequent segments may be open-dated. Tickets must be issued at least 7days in advance of the first flight.
Exception:
For economy class reservations made 22 or more days before departure, tickets must be issued at
least 21 days before departure.
For travel originating in TC1
Reservations for the first international flight and all preceeding flights are required at least 7 days prior to departure of the first flight. Subsequent segments may be open-dated. Tickets must be issued at least 7days in advance of the first flight.
Exception:
For economy class reservations made 22 or more days before departure, tickets must be issued at
least 21 days before departure.
#9
Original Poster
Join Date: Nov 2009
Posts: 12
I talked RTW desk today. They said that I couldn't change my routing in MIA airport because I cant change the first international outbound flight within 7 days of the flight. I also cant change that flight without paying the change of fare difference.
Since they cancelled a leg towards the end of our flight they are allowing us to cancel for free. I am going to ask another question on this forum about rebooking RTW the cheapest way.
Since they cancelled a leg towards the end of our flight they are allowing us to cancel for free. I am going to ask another question on this forum about rebooking RTW the cheapest way.
#10

Join Date: May 2000
Location: Miami 7-Million Miler EXP
Posts: 829
Consider keeping your RTW routing & buying a separate ticket SJO-GUA-SJO. I see fare around $300.00 for this, perhaps you can get cheaper.
#11
FlyerTalk Evangelist


Join Date: Oct 1999
Location: Juneau, Alaska.
Programs: AS 75K;BA Silver;AA G;HH Dia;HY Glob
Posts: 16,670

