Integration update and Q&As
Sep 10, 2009 | 7:38 am
#16
Join Date: Mar 2003
Posts: 1,459
When do NW Plats get real access to the DL PM(SMS?) phone line?
Sep 10, 2009 | 7:47 am
#17
FlyerTalk Evangelist
Join Date: Oct 2003
Location: Floating around
Programs: UA Plat (1MM), DL Gold (1MM), Marriott LTT
Posts: 11,218
When we are all mailed new DL elite cards at the end of October after the merge. The end of October was referenced either on the forums or online, I can't remember, as the date for this.
The elite package you receive from DL will have all of the new contact numbers.
-RM
The elite package you receive from DL will have all of the new contact numbers.
-RM
Sep 10, 2009 | 8:01 am
#18
Join Date: Aug 1999
Location: Alexandria, VA, USA NW Platinum Elite Since 1999, United GoldMM, Hyatt Discoverist, SPG Gold, Hilton Diamond, Hertz #1 Gold, IC Ambassador
Posts: 7,451
SMI... Thanks for your post and hope you can clarify some of the questions asked ...
In relation to the topic you addressed below, how does this affect using the correct account number to earn miles with partners, post integration? For example, my WP number is how I get my HHonors points from Hilton... will I have to manually update my HHonors account with my new SkyMiles number? If so, it would be good to get an e-mail saying "We noticed you receive miles from XXX, YYY, ZZZ, etc. and suggest that you update your SM Number with these or any mileage earning partners"
Just a suggestion... hope you can clarify how updating our account numbers with partners will need to be done. As you can guess, FT'ers have lots of partner accounts tied to our WorldPerks account numbers.
In relation to the topic you addressed below, how does this affect using the correct account number to earn miles with partners, post integration? For example, my WP number is how I get my HHonors points from Hilton... will I have to manually update my HHonors account with my new SkyMiles number? If so, it would be good to get an e-mail saying "We noticed you receive miles from XXX, YYY, ZZZ, etc. and suggest that you update your SM Number with these or any mileage earning partners"
Just a suggestion... hope you can clarify how updating our account numbers with partners will need to be done. As you can guess, FT'ers have lots of partner accounts tied to our WorldPerks account numbers.
What happens to existing DL/NW/SkyTeam reservations? Do those that have a WorldPerks number attached get updated with the SkyMiles number?
Yes, Delta, Northwest and partner systems will replace your WorldPerks number with your SkyMiles number, and you receive Elite benefits and earn miles, as appropriate.
Yes, Delta, Northwest and partner systems will replace your WorldPerks number with your SkyMiles number, and you receive Elite benefits and earn miles, as appropriate.
Last edited by thezipper; Sep 10, 2009 at 8:09 am
Sep 10, 2009 | 8:25 am
#19
Join Date: Mar 2009
Location: MSP
Programs: Delta Plat; Hilton Gold; SPG Gold; Marriott Diamond
Posts: 74
Companion free baggage check gone?
One thing I have not seen addressed is the baggage fee for people flying on the same reservation as an elite. Currently, there is no bag fee but in reading the SM rules it doesn't seem that this is true. Does anyone have any insight to this?
Of course, since they have eliminated the real Platinum companion upgrade, I'll probably have to have our reservations separated anyway so that we get at least one bump!
Of course, since they have eliminated the real Platinum companion upgrade, I'll probably have to have our reservations separated anyway so that we get at least one bump!
Sep 10, 2009 | 8:59 am
#20
FlyerTalk Evangelist & Ambassador: China
Join Date: Aug 2005
Location: DEN
Programs: DL DM/MM, UA 1K, AA Exp, HH Dia, WOH Glob, IHG Plat, Marriott Gold, NA EE, Hertz PC
Posts: 17,493
SMI - thanks for the post but it's sad to see some benefits go away. I clearly hope you bring them back and would love for you to consider the "best of both" or "best in class" benefits NWA had that is going away for the future (i.e. Perkchoice, NWA companion UG policy, NWA PE UG gaurantee). [I've already given up on getting more than 2 free changes for PE sadly...]
Sep 10, 2009 | 10:01 am
#21
FlyerTalk Evangelist
Join Date: Sep 2005
Location: MN
Programs: Lots of programs, dirt on all of them!
Posts: 11,943
Sep 10, 2009 | 6:25 pm
#22
Join Date: May 2002
Location: Portland, OR
Programs: DL MM Plat, PC&HH Gold
Posts: 2,602
SkymilesInsider, your silence on this one is worrisome. What's the plan? How do I upgrade my international trips after 10/1?
Last edited by doglover; Sep 10, 2009 at 10:08 pm
Sep 10, 2009 | 7:11 pm
#23
Join Date: Jul 2009
Posts: 238
I have heard that PU503's, NW PMU's are being transferred to your new SM acct and will be recreated with new DL cert nbrs.So, if DL uses paper certs?? Then they will be mailed to you...In fact, all the data from your Wperks acct has already been transferred and can be viewed by a DL agent, If they know where to look..Just as I can view all your DL info by looking at your Wperks acct.....
Sep 10, 2009 | 7:15 pm
#24
Join Date: Feb 2003
Location: Cincinnati, OH
Programs: NW-PE, Blue Star SeaSmiles
Posts: 6,789
Thank you RSG for the information and your posts.
Sep 10, 2009 | 7:25 pm
#25
Join Date: Mar 2004
Programs: DL PM, DL MM, Hilton Gold, Marriott Gold, SPG
Posts: 805
I copied & saved both an electronic and a hard copy of the nwa.com screen, listing all the PMU numbers......just in case the info doesn't transfer correctly.
Sep 10, 2009 | 7:29 pm
#26
Join Date: Dec 2007
Location: MSP
Programs: DL DM, Hilton Diamond, Avis First
Posts: 89
"Best-in-class" doesn't usually mean adopting the less robust of the 2 software platforms, does it??
Sep 10, 2009 | 7:31 pm
#27
Join Date: Dec 2007
Location: MSP
Programs: DL DM, Hilton Diamond, Avis First
Posts: 89
What is the "click path" to that listing. I have electronic and hard copies of my milage summaries, but the PMU info would be a good thing to keep too.
Sep 10, 2009 | 7:35 pm
#28
FlyerTalk Evangelist & Ambassador: China
Join Date: Aug 2005
Location: DEN
Programs: DL DM/MM, UA 1K, AA Exp, HH Dia, WOH Glob, IHG Plat, Marriott Gold, NA EE, Hertz PC
Posts: 17,493
Sep 10, 2009 | 7:38 pm
#29
Join Date: Mar 2004
Programs: DL PM, DL MM, Hilton Gold, Marriott Gold, SPG
Posts: 805
The "click path".......Reservations, Manage My Reservations, then View My Electronic Credit Vouchers.
Last edited by cmh flyer; Sep 10, 2009 at 7:44 pm
Sep 10, 2009 | 7:56 pm
#30
Join Date: Mar 2009
Location: MSP
Programs: Delta Plat; Hilton Gold; SPG Gold; Marriott Diamond
Posts: 74
Thank you for this info! I never knew this existed.