Accidental PNR split?
May 21, 2009 | 3:56 pm
#1
Original Poster
Join Date: Jan 2006
Location: Bay Area
Programs: HH, PC, SPG, MR, GP, US, UA, AA
Posts: 3,680
Accidental PNR split?
Here is the story:
My wife & I were on the same PNR for our June flight (nw tix, dl outbound, nw inbound). I had some last minute business came up two days ago that might require me to change the outbound flight, so I went to nwa.com to get a quote for the possible change (only for my outbound flight, never went all the way, i.e. did not confirm any change).
Today when I checked our reservation again, the confirmation # has changed & it's only showing 1 passenger myself, then I logged into here WP account & saw the original confirmation # is still there, but listed her as the only passenger. Called nw & was told indeed the pnr has been split & the csr couldn't tell me who changed it. Has this ever happen to anyone?
My wife & I were on the same PNR for our June flight (nw tix, dl outbound, nw inbound). I had some last minute business came up two days ago that might require me to change the outbound flight, so I went to nwa.com to get a quote for the possible change (only for my outbound flight, never went all the way, i.e. did not confirm any change).
Today when I checked our reservation again, the confirmation # has changed & it's only showing 1 passenger myself, then I logged into here WP account & saw the original confirmation # is still there, but listed her as the only passenger. Called nw & was told indeed the pnr has been split & the csr couldn't tell me who changed it. Has this ever happen to anyone?
May 21, 2009 | 4:28 pm
#2
Join Date: Jan 2007
Posts: 5,679
Here is the story:
My wife & I were on the same PNR for our June flight (nw tix, dl outbound, nw inbound). I had some last minute business came up two days ago that might require me to change the outbound flight, so I went to nwa.com to get a quote for the possible change (only for my outbound flight, never went all the way, i.e. did not confirm any change).
Today when I checked our reservation again, the confirmation # has changed & it's only showing 1 passenger myself, then I logged into here WP account & saw the original confirmation # is still there, but listed her as the only passenger. Called nw & was told indeed the pnr has been split & the csr couldn't tell me who changed it. Has this ever happen to anyone?
My wife & I were on the same PNR for our June flight (nw tix, dl outbound, nw inbound). I had some last minute business came up two days ago that might require me to change the outbound flight, so I went to nwa.com to get a quote for the possible change (only for my outbound flight, never went all the way, i.e. did not confirm any change).
Today when I checked our reservation again, the confirmation # has changed & it's only showing 1 passenger myself, then I logged into here WP account & saw the original confirmation # is still there, but listed her as the only passenger. Called nw & was told indeed the pnr has been split & the csr couldn't tell me who changed it. Has this ever happen to anyone?
May 21, 2009 | 4:50 pm
#3
FlyerTalk Evangelist & Ambassador: China
Join Date: Aug 2005
Location: DEN
Programs: DL DM/MM, UA 1K, AA Exp, HH Dia, WOH Glob, IHG Plat, Marriott Gold, NA EE, Hertz PC
Posts: 17,493
Also, if you do OLCI or at the kiosk, and only check one person in (even if you don't complete and cancel), you split the PNR.