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-   -   Accidental PNR split? (https://www.flyertalk.com/forum/northwest-worldperks/956953-accidental-pnr-split.html)

rdchen May 21, 2009 3:56 pm

Accidental PNR split?
 
Here is the story:

My wife & I were on the same PNR for our June flight (nw tix, dl outbound, nw inbound). I had some last minute business came up two days ago that might require me to change the outbound flight, so I went to nwa.com to get a quote for the possible change (only for my outbound flight, never went all the way, i.e. did not confirm any change).

Today when I checked our reservation again, the confirmation # has changed & it's only showing 1 passenger – myself, then I logged into here WP account & saw the original confirmation # is still there, but listed her as the only passenger. Called nw & was told indeed the pnr has been split & the csr couldn't tell me who changed it. Has this ever happen to anyone?

motytrah May 21, 2009 4:28 pm


Originally Posted by rdchen (Post 11787044)
Here is the story:

My wife & I were on the same PNR for our June flight (nw tix, dl outbound, nw inbound). I had some last minute business came up two days ago that might require me to change the outbound flight, so I went to nwa.com to get a quote for the possible change (only for my outbound flight, never went all the way, i.e. did not confirm any change).

Today when I checked our reservation again, the confirmation # has changed & it's only showing 1 passenger – myself, then I logged into here WP account & saw the original confirmation # is still there, but listed her as the only passenger. Called nw & was told indeed the pnr has been split & the csr couldn't tell me who changed it. Has this ever happen to anyone?

Never had that happen, but if it's a concern you can always have the PNRs "linked" which is really just a comment added so the two PNRs noting you're traveling together.

mnredfox May 21, 2009 4:50 pm

Also, if you do OLCI or at the kiosk, and only check one person in (even if you don't complete and cancel), you split the PNR.


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