E-Mail Your Comments to WorldPerks - [email protected]
 

All,

Due to the significant number of responses WorldPerks has been getting in regards to the program changes, they have set up an e-mail address specific for members to voice their comments, complaints, ideas and suggestions. This is a way for FT members, friends, co-workers, etc to provide input. I would suggest you resend your TTU's to this address as well.

[email protected]

thezipper
NWA Moderator

Just sent my EMail. But honestly, I think it is a waste of time. Just horrendous how an airline can destroy a frequent flyer program and a relationship with its best customers so quickly.

John

Has anyone compiled a list of the changes, so that we can address each individually? Then a 3-line comment at the end?

I wonder whether the complaints have been overwhelming the TTU staff ...

Good idea so that we all march to the same beat. You can see most on this link
http://www.nwa.com/worldperks/program/wpnews/

BUT this is from the WP side and we all know we must read between the lines. :)

Send notes first to Bob Soukup and other executives at NWA and Delta ...that's going
 

to get the most response.

As I mentioned before, happy to send Bob's email address to anyone interested.

Clearly they're getting more mail on this from Platinum members than anything else before ...now we should start encouraging Gold members to complain about the new increased fees and that they're not getting any relief!!!

I can confirm that they have heard from me!!!

Post #273 in this link gives a good summary of the changes:

http://www.flyertalk.com/forum/north...-3-1-a-19.html

John

See, by having us send them to this "special" mail box, they can free up TTU and the exec mail boxes and promptly ignore us.

A simple ctrl+a then a shift+delete will be awaiting that mail box I'm sure.

So much for being heard. :rolleyes:

I'd have to say TTU or direct to execs is still the best. We obviously are being heard with that route.

As I said, sending a TTU copying this e-mail address are the best... Bob said the e-mails would be read... he's been supportive of FlyerTalk, so I don't doubt him. Remember Bob isn't the one in charge who is ultimately directing the Skymiles program...

Good point. All these emails can be info Bob can use to make a case of this not being a good decision. He may have even predicted the outcry, and the number of emails can vindicate him.

I'm actually all for prompt TTU. I have a complaint that's been sitting out there for a few days, with no response. Granted, it was a rather complex (and as brief as possible) complaint, so it probably got immediately shuffled up the chain. I'm just suprised, as TTU usually replies to complaints <24hrs.

If they are getting a lot complaints and reading them, why do they need to go to a special mailbox?

If I was getting hundreds of emails on one topic, I would prefer to have them filtered/segmented into one location. Keeps things organized and increases the chance that I'll read them all while decreasing the chances that I'll miss one or accidentally delete one.

Though I have no doubt it will fall on deaf ears, I sent my complaint, rather long and detailed. I had full plans of matching back to Worldperks before I started flying again this year but the series of changes since 1/1 have been a killer and I can't see abandoning OnePass anymore even though Star Alliance doesn't meet my needs nearly as well. Its truely sad what Delta is doing to NW, its a loss of another great airline.

To summarize my complaints which I will send in my email:

- Elimination of Plat waiver for award tix changes (reversed for two free waivers/year)
- Addition of third tier and loss of Perksaver availability
- Disparity between DL & NW ranks due to MQM promos
- Inflation of miles required for Hawaii and Europe (and others)
- Crap fees: Award redemption/change fees (increasing til departure), partner award booking fees, any more?
- No waiver for loss of SDC standby
- EEP at 60K gone, devaluation of EEP program
- 100% PE bonus instead of 125%
- No EQM bonus on Y/B fares (reversed)
- Elimination of PE/GE airport companion UG's

Scared of:
- Elimination of 1K base miles UG guarantee for PE
- Elimination of Award UG's
- Elimination of PE Companion UG at 5 day window
- Elimination of Companion UG for PE/GE on discounted fares

Anything else? Help me out before I write my email...

Updated my post to reflect the changes that keep coming...

I have a feeling that many years from now someone will write a extension of the book Hard Landing continuing the cautionary tales gleemed from airline deaths.

It will feature:
1. Pan Am's disasterous purchase of National Airlines. The lesson, don't overpay for an acquisation of an airline that does not fit your route structure.
2. People's Express- Revenue Management and inventory control are critical.
3. Eastern Airlines- Make sure to have your labor onboard.
4. Continental Airlines aka Texas International (versions 1 and 2)- Irational acquisations are no way to run an airline.
5. Independence Air- Make sure to have the right aircraft for your route network.
6. TWA don't shrink yourself to profitability by selling your greatest assets (LHR Access).

etc...

12. Delta Airlines- Don't unilateraly destroy your frequent flyer program unless you are comfortable with being entirely O and D.

Just received a cold, canned response to my TTU:
"committed to providing the best frequent flyer program in the industry"? Who are they kidding. GUWonder, you are right about the kool-aid. NW is definitely drinking it.

John

- I am sure we are headed to an expiration of 12-18 months on miles - which doesn't factor in for most of us but does my kids miles at this time.
- I am sure we are headed to a 100K PE (no more 75K) sometime soon as well.
- Elite Extra Perks going to new levels 100K etc and no more 60K level

I am sure there are more!

Was this to the email address posted or other way?


Before I use the email address has anyone gotten a reply from the posted email address to show they ARE checking it?

Bob said they wouldnt reply to every response to the posted e-mail address, but I'm guessing if you're a 2% Club member and tell them you're leaving, you'll get a reply...

It could be that there is some internal disagreement as to the direction of the Worldperks program, and while Delta screw-it-up stalwarts have been "winning" thus far, those who see the value in a solid frequent-flyer program are looking for some evidence/support in the form of a sufficient number of irate customer emails to show why these changes are actually bad for business.

My response was from my TTU which was sent before I sent my EMail. No res;ponse to the EMail.

John

I sent a TTU 9-Jan and received a phone call at my office 13-Jan.

Phone call? Did the caller simply recite the blather in their canned e-mail responses?

If it was DL calling instead of NW, I would have expected a recorded message.

Keep writing. Keep telling other passengers about the negative changes coming along... Keep WP/SM "Our" Perks - copy your friends who fly DL/NW who care with your emails...make sure people know about them on blogs, travel forums, the press.

Only if we make our disagreement and disgust with the changes visible can we keep Delta/NW the Delta/NW we know.....

I don't remember reading Bob said this. He must be expecting lots of E-mails to clarify with that comment from the get-go. Too bad all of them don;t have a ticket from another carrier attached.

Does anyone have the ear of CO Insider? I think this would be the perfect time for CO to launch a formalized status match program and make an active run at grabbing disaffected NW and DL elites. Imagine something on co.com that welcomes NW/DL elites with a simple form to complete for status and some kind of bonus program for your first few flights. It could be a huge success. It would be a program that would have effectively zero cost for CO, but with huge upside potential.

Jump to CO
 

I agree, they were the one ship I am probably jumping to. I will not conect in ORD so CO may be my airline of choice after 20 some years with NW. It is disappointing that DL can screw NW up so quickly.

Now is it time to cut up the World Perks visa card?
 

Since NW/Delta is kind of a monopoly in some markets, it may be difficult for some to completely shift all travel to a more customer friendly airline and frequent flyer program. As miles are quickly becoming more and more worthless, why not at least express displeasure by discontinuing use or cancelling your World Perks credit card and stop patronizing World Perks mileage partners?

Since the company likely makes a significant amount of money from the credit card and world perks partners, why help the company by continuing to collect miles from these sources when they are more than happy to ruin the FF program and totally disregard their customers? Maybe a few thousand sent back cut up credit cards and a reduction in WP partner revenue will get the pinheads who run the company to start realizing that loyal customers do not enjoy being treated like ignorant unimportant sources of revenue.

By the way, since NW/Delta is kind of a monopoly in some places, and the customer unfriendly direction they are taking is the way a monopoly is more free to behave, I wonder why this merger was even allowed in the first place. Maybe this is something that the incoming administration should take another look at.

I doubt they'd go the route of an official, online, automated program/portal. That said, CO is definitely matching status for disaffected NW elites. I emailed in my request with a scan of my WP card and latest statement and they processed the Platinum status match in one business day.

peace,
~Ben~

I am sure the market will sort this out quickly. With travel falling, it will just go to the most efficient one with cash.

You folks who are status matching with CO: Did you send them copies of your online statement or are you still getting paper ones?

Also, let us know how it goes with upgrades and stuff once you're over there.

I just PDFed a copy of my online account summary and attached it to the email with a scanof my elite card. No problem.

peace,
~Ben~

I have sent in my letter to the e-mail provided. Is it known whether there will be a specific communication back to FlyerTalk members after they have reviewed all of our letters with a result of the review?

Thanks!

I sent my (goodbye) note today, but I doubt I'll get a response, let alone see any corporate action.

It appears that [email protected] does not appear anywhere online except here on FlyerTalk. Is NW trying to separate FT'ers from the masses by giving us a special E-mail address?

If so, any reason to use the generic TTU E-mail?

Haven't sent my TTU yet, but talked to a PE agent the other day about the award changes. He said send to TTU, I'll probably do both to the email and TTU. Will do so in the next day or two. Hopefully all these crappy enhancements will stabilize and stop soon, so I can write an email and not have to write another one in a week for the fleecing that occurred.

Sent mine, too. Felt like a breakup, except it's them, not me.

I just sent an email with my reasons. I had previously complained on the phone and tried TTU (but couldn't get the bloody thing to work).