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-   -   E-Mail Your Comments to WorldPerks - [email protected] (https://www.flyertalk.com/forum/northwest-worldperks/909684-e-mail-your-comments-worldperks-worldperksprogramchanges-nwa-com.html)

mdb Jan 20, 2009 11:52 am

The new SWU-lite is not great - the 2-7 upgrade window in non full fares is not great.

thezipper Jan 20, 2009 12:00 pm

so all rev mgt has to do is wait until the 2 day window to release upgrade seats (similar to the BF upgrades in F5R0 situations) and the certs are useless...


Originally Posted by mdb (Post 11110004)
The new SWU-lite is not great - the 2-7 upgrade window in non full fares is not great.


mdb Jan 20, 2009 12:22 pm


Originally Posted by thezipper (Post 11110074)
so all rev mgt has to do is wait until the 2 day window to release upgrade seats (similar to the BF upgrades in F5R0 situations) and the certs are useless...

Wonder how it will work for International upgrades.

thezipper Jan 20, 2009 1:04 pm

Thats what I basically meant... no U space until 2 days out... they you have to burn miles if you want the U/G vs the "free upgrade"


Originally Posted by mdb (Post 11110228)
Wonder how it will work for International upgrades.


mdb Jan 20, 2009 2:29 pm


Originally Posted by thezipper (Post 11110536)
Thats what I basically meant... no U space until 2 days out... they you have to burn miles if you want the U/G vs the "free upgrade"

Yea got it.

mnredfox Jan 20, 2009 9:23 pm


Originally Posted by BearX220 (Post 11109152)
That's hyperbolic. DL planners aren't thinking up ways to "drive" NW elites away - what business sense does that make? They are certainly betting that raising prices and gutting benefits won't cause a big revenue hit, though. And they may be right. For all the rhetoric from aggrieved customers, we have yet to see if they vote with their feet.

Anyone who really believed the combined FF program would be "best in class" is naive. The new program is being calibrated to be no better than it has to be.

You really think they are that rash to do that? On second thought, they are.

What they underestimate is that this PE has no problem going to CO/AA for my biz travel from now on. Esp with status match.

hnewman Jan 21, 2009 3:53 am

Has anyone gotten a reply
 
Anyone gotten a reply besides important people like thezipper :D

thezipper Jan 21, 2009 6:13 am

HA!

I wish I was important... no reply from my e-mail... all that was said is that NW will read our e-mails, they couldn't promise any replys tho...



Originally Posted by hnewman (Post 11114471)
Anyone gotten a reply besides important people like thezipper :D


n301dp Jan 21, 2009 8:15 am


Originally Posted by thezipper (Post 11114804)
all that was said is that NW will read our e-mails, they couldn't promise any replys tho...

Why not? They very easily copied and pasted that nice canned response to everyone's TTU about the situation. :p

kcnwa Jan 21, 2009 12:22 pm

Deleted Post (request filled)

Thanks.

mnredfox Jan 21, 2009 9:14 pm

Still waiting for a response to my TTU. Sounds like with more changes on the way I'll save my email til the fleecing is done, if that ever occurs.

itsaboutthejourney Jan 21, 2009 11:32 pm


Originally Posted by hnewman (Post 11114471)
Anyone gotten a reply besides important people like thezipper :D

I got a response from Robertson; "understanding" my concerns, end of bad news, good news on the way, give us a full year... it will be great, etc.

drsan Jan 22, 2009 5:27 am


Originally Posted by itsaboutthejourney (Post 11120409)
I got a response from Robertson; "understanding" my concerns, end of bad news, good news on the way, give us a full year... it will be great, etc.

Hee hee! It will be great, alright...great for the DL beancounters. He 'understands', good news on the way...I just have to laugh.

Anyone foolish enough to bet on the come with Jeff R, sign here...

drsan Jan 22, 2009 5:29 am


Originally Posted by BearX220 (Post 11109152)
That's hyperbolic. DL planners aren't thinking up ways to "drive" NW elites away - what business sense does that make? They are certainly betting that raising prices and gutting benefits won't cause a big revenue hit, though. And they may be right. For all the rhetoric from aggrieved customers, we have yet to see if they vote with their feet.

Anyone who really believed the combined FF program would be "best in class" is naive. The new program is being calibrated to be no better than it has to be.

You are exactly right, bearX220. The program is no better than it has to be. That's the rub. We NW elites are used to an excellent program. So, when DL institutes its 'no better than it has to be' program, it is a loss for us.

As for publicly stating 'best in class', that was stated by no less than Richard Anderson. Take it up with him. Walk into Virginia Avenue and call him naive.

Best of luck.

MikeMpls Jan 22, 2009 1:30 pm


Originally Posted by itsaboutthejourney (Post 11120409)
I got a response from Robertson; "understanding" my concerns, end of bad news, good news on the way, give us a full year... it will be great, etc.

Yada, yada, yada.

LUV begins in 45 days.


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