Brother stuck in STL holding a CO reservation (but NWA e-ticket)
Dec 19, 2008, 2:55 pm
#1
Original Poster
Join Date: Jan 2005
Posts: 221
Brother stuck in STL holding a CO reservation (but NWA e-ticket)
Because of weather in EWR, his STL-EWR portion (of STL-EWR-MXP) was canceled. This was a a rewards ticket booked via nwa.com, but on CO metal.
1. CO reservation line found a flight on 22nd or 23rd. Couldn't change it though and said to call NWA.
2. Brother went to NWA desk. They gave him 3 NWA flights, but sent him back to CO desk to change the ticket.
3. He's inline now, but I called CO line again and they say they can't change it to NWA flights. They have Y ticket on the 21st, but he said it was doubtful that manager would approve it.
4. I'm on hold with NWA Elite line hoping they can actually change it.
So who do I need to push to change this ticket?
Thanks.
1. CO reservation line found a flight on 22nd or 23rd. Couldn't change it though and said to call NWA.
2. Brother went to NWA desk. They gave him 3 NWA flights, but sent him back to CO desk to change the ticket.
3. He's inline now, but I called CO line again and they say they can't change it to NWA flights. They have Y ticket on the 21st, but he said it was doubtful that manager would approve it.
4. I'm on hold with NWA Elite line hoping they can actually change it.
So who do I need to push to change this ticket?
Thanks.
Dec 19, 2008, 3:10 pm
#2
Join Date: Jan 2004
Location: DCA
Posts: 3,395
I think you have the best idea trying to get ahold of the elite line.
Dec 19, 2008, 3:12 pm
#4
FlyerTalk Evangelist
Join Date: Aug 2002
Location: Bay Area, CA
Programs: UA Plat 2MM; AS MVP Gold 75K
Posts: 35,068
I wonder if he can get un-checked in, which would free up the ticket so NWA can help. Otherwise, get the NWA agents on the phone with the NWA routing you want while standing in front of the CO agent and insist they do it.
The key with CO is to push until you get what you want.
Dec 19, 2008, 3:31 pm
#6
Original Poster
Join Date: Jan 2005
Posts: 221
edit: NWA line was no help since they won't release the ticket. He went back to the NWA counter and a different person is helping him now. I think they went to the CO themselves. If so, a big ^ to NWA.
Dec 19, 2008, 3:44 pm
#7
Original Poster
Join Date: Jan 2005
Posts: 221
Follow-up question.....
What are his odds at getting a hotel voucher? (he isn't local to STL).
I know last time CO offered us rooms when we got canceled out of EWR (coming back from MXP). But now NWA is taking over to book him on NWA metal.
What are his odds at getting a hotel voucher? (he isn't local to STL).
I know last time CO offered us rooms when we got canceled out of EWR (coming back from MXP). But now NWA is taking over to book him on NWA metal.
Dec 19, 2008, 3:54 pm
#8
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Just about zero, as the odds should be. Weather?