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Brother stuck in STL holding a CO reservation (but NWA e-ticket)

Brother stuck in STL holding a CO reservation (but NWA e-ticket)

 
Old Dec 19, 08, 3:55 pm
  #1  
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Brother stuck in STL holding a CO reservation (but NWA e-ticket)

Because of weather in EWR, his STL-EWR portion (of STL-EWR-MXP) was canceled. This was a a rewards ticket booked via nwa.com, but on CO metal.

1. CO reservation line found a flight on 22nd or 23rd. Couldn't change it though and said to call NWA.
2. Brother went to NWA desk. They gave him 3 NWA flights, but sent him back to CO desk to change the ticket.
3. He's inline now, but I called CO line again and they say they can't change it to NWA flights. They have Y ticket on the 21st, but he said it was doubtful that manager would approve it.
4. I'm on hold with NWA Elite line hoping they can actually change it.

So who do I need to push to change this ticket?

Thanks.
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Old Dec 19, 08, 4:10 pm
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I think you have the best idea trying to get ahold of the elite line.
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Old Dec 19, 08, 4:12 pm
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Originally Posted by humanoid94 View Post
I think you have the best idea trying to get ahold of the elite line.


Just got transfered to a WP agent after a 20min hold. There's no love for miles tickets.
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Old Dec 19, 08, 4:12 pm
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Originally Posted by humanoid94 View Post
I think you have the best idea trying to get ahold of the elite line.
But since he's checked in, CO may have control. As has been pointed out on the CO board, CO is not that great when dealing with irrops.

I wonder if he can get un-checked in, which would free up the ticket so NWA can help. Otherwise, get the NWA agents on the phone with the NWA routing you want while standing in front of the CO agent and insist they do it.

The key with CO is to push until you get what you want.
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Old Dec 19, 08, 4:13 pm
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Originally Posted by Rogi View Post


Just got transfered to a WP agent after a 20min hold. There's no love for miles tickets.
Unfortunately as a Silver you just get to jump the queue. I can't even even imagine how backed up the phone systems must be. Push for STL-DTW-AMS-MXP...
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Old Dec 19, 08, 4:31 pm
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Originally Posted by humanoid94 View Post
Unfortunately as a Silver you just get to jump the queue. I can't even even imagine how backed up the phone systems must be. Push for STL-DTW-AMS-MXP...
Thanks. We should have learned our lesson last yr when the exact thing happened (weather in NY area) on a NWA/CO ticket.



edit: NWA line was no help since they won't release the ticket. He went back to the NWA counter and a different person is helping him now. I think they went to the CO themselves. If so, a big to NWA.
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Old Dec 19, 08, 4:44 pm
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Follow-up question.....

What are his odds at getting a hotel voucher? (he isn't local to STL).
I know last time CO offered us rooms when we got canceled out of EWR (coming back from MXP). But now NWA is taking over to book him on NWA metal.
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Old Dec 19, 08, 4:54 pm
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Originally Posted by Rogi View Post
Follow-up question.....

What are his odds at getting a hotel voucher? (he isn't local to STL).
I know last time CO offered us rooms when we got canceled out of EWR (coming back from MXP). But now NWA is taking over to book him on NWA metal.
Just about zero, as the odds should be. Weather?
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Old Dec 19, 08, 4:56 pm
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Originally Posted by 3Cforme View Post
Just about zero, as the odds should be. Weather?
True, but we were given hotel by CO on exactly the same itin last yr in EWR. (b/c of weather)

Looks like he's flying out tomorrow on NWA. They pulled through again.
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