Rogi

Because of weather in EWR, his STL-EWR portion (of STL-EWR-MXP) was canceled. This was a a rewards ticket booked via nwa.com, but on CO metal.

1. CO reservation line found a flight on 22nd or 23rd. Couldn't change it though and said to call NWA.
2. Brother went to NWA desk. They gave him 3 NWA flights, but sent him back to CO desk to change the ticket.
3. He's inline now, but I called CO line again and they say they can't change it to NWA flights. They have Y ticket on the 21st, but he said it was doubtful that manager would approve it.
4. I'm on hold with NWA Elite line hoping they can actually change it.

So who do I need to push to change this ticket?

Thanks.