How do I select a meal preference?
Mar 4, 2008 | 12:43 am
#1
Original Poster
Join Date: Jul 2007
Programs: UA Silver
Posts: 801
How do I select a meal preference?
I can't find anywhere to do this. Does it become available closer to the date? The flight in question is PIT-AMS in July. It says "Dinner" but there is nowhere to make a selection (I need vegetarian or vegan, which is better by the way?). Or should I just call?
I'm in Y there and F on the way back, if that makes a difference.
I'm in Y there and F on the way back, if that makes a difference.
Mar 4, 2008 | 12:52 am
#2
Join Date: Aug 2005
Programs: United 1K, Delta DM 1MM, Marriott Gold, IHG Diamond, Hertz PC, Europcar Elite VIP, Accor Gold
Posts: 145
Go to your reservation: https://www.nwa.com/cgi-bin/res_info.pro Under the "Update Reservation/Add Information" header, select the drop-down option labeled "View/add special service requests." From here you can select your menu selections for each passenger in the reservation. Be sure to tick the correct boxes below for the applicable flights and click continue.
Once you have entered your information you can repeat the process to make sure your selections were accepted by the system.
Vegetarian is better, by the way. I am lactose intolerant, so I always choose the vegan, which is never as good as the vegetarian option.
Once you have entered your information you can repeat the process to make sure your selections were accepted by the system.
Vegetarian is better, by the way. I am lactose intolerant, so I always choose the vegan, which is never as good as the vegetarian option.
Mar 4, 2008 | 2:52 pm
#3
Original Poster
Join Date: Jul 2007
Programs: UA Silver
Posts: 801
Thank you so much, I never would have found that. Now I just have to hope they actually have one for me!
Mar 4, 2008 | 5:24 pm
#4
Join Date: Aug 2005
Programs: United 1K, Delta DM 1MM, Marriott Gold, IHG Diamond, Hertz PC, Europcar Elite VIP, Accor Gold
Posts: 145
I have always had my meal requests honored. Note that the breakfast served before arrival is apparently not considered eligible for a special meal. Even though the dinner and snacks conform to special requests, the breakfast usually served are the normal breakfast. This issue has never been addressed to my satisfaction. I have learned to accept it and pick at what I am given. I also bring some nuts and dried fruit with me (don't forget any such food must be consumed before deplaning in the EU due to agricultural customs restrictions.)
Double-check your meal requests 96-72 hours prior to departure (I believe 72 hours is the latest time your request is guaranteed to be honored.)
Double-check your meal requests 96-72 hours prior to departure (I believe 72 hours is the latest time your request is guaranteed to be honored.)
Mar 5, 2008 | 12:22 am
#5
Original Poster
Join Date: Jul 2007
Programs: UA Silver
Posts: 801
I am not too worried about breakfast - I generally assume it's not something I can eat (I don't eat eggs or drink milk by themselves). Plus once I fall asleep, I am usually pretty nauseated when I wake up on planes anyway. 
Mar 5, 2008 | 12:57 am
#6
Join Date: Dec 2005
Location: Japan
Programs: UA 1MM
Posts: 5,613
Despite all my tries it is unfortunate that the "japanese" meal
still cannot be selected for TPAC flights. I think you can do it
by phone, though.
still cannot be selected for TPAC flights. I think you can do it
by phone, though.
Mar 5, 2008 | 9:07 pm
#7
Join Date: Jan 2006
Location: SFO
Programs: Delta Gold 1MM, JAL JGC Premier, Marriott LT Titanium
Posts: 459
You mean it won't show up on your meal preference afterwards?
In that case don't worry. I flew SFO-NRT last Christmas and placed an order of Japanese meal online. But whenever I went back to double-check my selection it didn't show up. However when I took my flight the FA did confirm that they have my Japanese meal ready.
In that case don't worry. I flew SFO-NRT last Christmas and placed an order of Japanese meal online. But whenever I went back to double-check my selection it didn't show up. However when I took my flight the FA did confirm that they have my Japanese meal ready.
Mar 6, 2008 | 12:56 am
#8
Join Date: Dec 2005
Location: Japan
Programs: UA 1MM
Posts: 5,613
You mean it won't show up on your meal preference afterwards?
In that case don't worry. I flew SFO-NRT last Christmas and placed an order of Japanese meal online. But whenever I went back to double-check my selection it didn't show up. However when I took my flight the FA did confirm that they have my Japanese meal ready.
In that case don't worry. I flew SFO-NRT last Christmas and placed an order of Japanese meal online. But whenever I went back to double-check my selection it didn't show up. However when I took my flight the FA did confirm that they have my Japanese meal ready.
Mar 6, 2008 | 1:08 am
#9
Join Date: Aug 2005
Programs: United 1K, Delta DM 1MM, Marriott Gold, IHG Diamond, Hertz PC, Europcar Elite VIP, Accor Gold
Posts: 145
Go to your reservation: Under the "Update Reservation/Add Information" header, select the drop-down option labeled "View/add special service requests." From here you can select your menu selections for each passenger in the reservation. Be sure to tick the correct boxes below for the applicable flights and click continue.
Once you have entered your information you can repeat the process to make sure your selections were accepted by the system.
Once you have entered your information you can repeat the process to make sure your selections were accepted by the system.
Mar 6, 2008 | 2:37 am
#10
Join Date: Dec 2005
Location: Japan
Programs: UA 1MM
Posts: 5,613
As I said before the "japanese" meal is not an option there!!!
Mar 6, 2008 | 9:01 am
#11
Join Date: Sep 2007
Location: SJC/SFO
Programs: DL DM MM (fmr NW Plat), BA GGL/CCR, Aegean Gold, WorldClubs Life, SPG Plat, Hyatt Plat, HHonors Dmnd
Posts: 1,409
Mar 6, 2008 | 9:12 am
#12
Join Date: Jan 2007
Posts: 5,679
I have two segments coming up in the next few weeks. SFO-NRT and NRT-HNL. On both I was able to request Japanese meals.
One of the things I've noted in the past is if there is any kind of ticketing issue your special requests won't stick. i.e. you'll select the meal, but it will never show on the special requests page. It's always struck me as a bit odd that when you're on an itinerary that needs re-ticketing you can still choose a seat, but can't put in any requests.
One of the things I've noted in the past is if there is any kind of ticketing issue your special requests won't stick. i.e. you'll select the meal, but it will never show on the special requests page. It's always struck me as a bit odd that when you're on an itinerary that needs re-ticketing you can still choose a seat, but can't put in any requests.
Mar 6, 2008 | 10:20 am
#13
Join Date: Dec 2005
Location: Japan
Programs: UA 1MM
Posts: 5,613
Again, as for the "japanese" meal selection it does not show
up under the list, not even in WBC. How did you place your
request? Calling or TTU?
up under the list, not even in WBC. How did you place your
request? Calling or TTU?
Mar 6, 2008 | 10:33 am
#14
Join Date: Dec 2007
Location: OMA
Programs: DL
Posts: 55
as we are talking about Japanese meal, anyone knows if the menu changes regularly? 
I'm having NRT to MSP on U in July, checked the menu but not quite interested into it.
I had just been to nwa.com and Japanese meal option is available under "Special Request:" dropbox.
Don't forget to check the flights you want to have special request.
I'm having NRT to MSP on U in July, checked the menu but not quite interested into it.
Don't forget to check the flights you want to have special request.
Last edited by trineanT; Mar 6, 2008 at 10:36 am Reason: added a reply ;)
Mar 6, 2008 | 11:04 am
#15
Join Date: Jan 2007
Posts: 5,679
I verified today too. Works just fine for me online. Should work as long as all of the following are true:
* Flying between US and Japan
* On NW Metal
* In WBC
* More than 36 hours out
If it doesn't I would call. I would worry if you TTU you'll get boiler plate instructions on how to use the website.
* Flying between US and Japan
* On NW Metal
* In WBC
* More than 36 hours out
If it doesn't I would call. I would worry if you TTU you'll get boiler plate instructions on how to use the website.