Missing Miles Request
Oct 24, 2007 | 12:47 pm
#1
Original Poster
Join Date: Sep 2006
Location: PDX
Programs: UA, DL, OZ, HH/S, MR, PC, SPG, A-Club
Posts: 151
Missing Miles Request
To anyone who can help me,
I am a regular NWA WP member.
I recently took a flight designated as AA but actually operated by Horizon Air and has an AS on the actual flight itself.
I tried getting credit for Worldperks but they are denying me because it wasn't codeshared as NW flight.
For the numerous times I tried calling WP service, my call kept being dropped after being put on hold for 15-20 minutes. I begin to question whether I shouldn't switch over to Alaska instead of dealing with NW.
From what I read off the worldperks website (attached below.) I should be credited because Horizon is the one who OPERATED the flight, not AA. I tried calling NWA WP but getting the run around and their WP line is useless in the rare case I get a WP human on the phone.
Can anyone help me??
Mileage Activity
Date Flight Class
Flown/Paid Description of Mileage Credit Elite Qualifying Banked
Miles Code
Designated Operated Miles Seg
--OCT2007 AA 8080 AS 2558 Y/Y BUR - PDX S
--OCT2007 AA 8081 AS 2555 Y/Y PDX - BUR N
-----------
http://www.nwa.com/worldperks/earn/a...r.shtml#alaska
Alaska Airlines and Horizon Air
Earning/Redeeming Miles
All Alaska Airlines and Horizon Air-operated flights.
Destinations
Alaska Airlines/Horizon Air serve over 70 destinations throughout the United States, Canada and Mexico.
Web site: www.alaskaair.com and www.horizonair.com
Earning Banked Miles
100% of actual miles flown (500-mile minimum).
50% mileage bonus for purchased First Class travel.
Elite Qualifying Fare Classes
Elite Qualifying Miles at 150%: F, Y, B
Elite Qualifying Miles at 100%: M, H, Q, V, L, T, K ,G, S, U
Elite Qualifying Segments: F, Y, B, M, H, Q, V, L, T, K, G, S, U
Award Blackout Dates on Alaska Airlines Flights
None
I am a regular NWA WP member.
I recently took a flight designated as AA but actually operated by Horizon Air and has an AS on the actual flight itself.
I tried getting credit for Worldperks but they are denying me because it wasn't codeshared as NW flight.
For the numerous times I tried calling WP service, my call kept being dropped after being put on hold for 15-20 minutes. I begin to question whether I shouldn't switch over to Alaska instead of dealing with NW.
From what I read off the worldperks website (attached below.) I should be credited because Horizon is the one who OPERATED the flight, not AA. I tried calling NWA WP but getting the run around and their WP line is useless in the rare case I get a WP human on the phone.
Can anyone help me??
Mileage Activity
Date Flight Class
Flown/Paid Description of Mileage Credit Elite Qualifying Banked
Miles Code
Designated Operated Miles Seg
--OCT2007 AA 8080 AS 2558 Y/Y BUR - PDX S
--OCT2007 AA 8081 AS 2555 Y/Y PDX - BUR N
-----------
http://www.nwa.com/worldperks/earn/a...r.shtml#alaska
Alaska Airlines and Horizon Air
Earning/Redeeming Miles
All Alaska Airlines and Horizon Air-operated flights.
Destinations
Alaska Airlines/Horizon Air serve over 70 destinations throughout the United States, Canada and Mexico.
Web site: www.alaskaair.com and www.horizonair.com
Earning Banked Miles
100% of actual miles flown (500-mile minimum).
50% mileage bonus for purchased First Class travel.
Elite Qualifying Fare Classes
Elite Qualifying Miles at 150%: F, Y, B
Elite Qualifying Miles at 100%: M, H, Q, V, L, T, K ,G, S, U
Elite Qualifying Segments: F, Y, B, M, H, Q, V, L, T, K, G, S, U
Award Blackout Dates on Alaska Airlines Flights
None
Last edited by eeprofessional; Oct 24, 2007 at 12:51 pm Reason: Added info for dropped call
Oct 24, 2007 | 1:44 pm
#2
Join Date: May 2004
Location: formerly Gold now Diamond, formerly MSY, now LAX, formerly NW, now DL
Programs: Hyatt Plat, Hilton Gold, SPG Gold, Delta Diamond/1MM
Posts: 4,731
Send in a copy of the receipt and the boarding pass to the center, probably the best and easiest way to do so. Make sure you keep copies of the documents in case they get lost....
Oct 24, 2007 | 1:55 pm
#3
FlyerTalk Evangelist
Join Date: Nov 1999
Programs: FB PLT again afater a decade as plebian
Posts: 22,940
I don't think that flight will be credited to your NW account despite what it says. It has to be coded as a NW or AS flight (or one of the other ST partners).
AFAIK, the only AA-coded flights you can get credited are the American Eagle flights in southern California, providing they're in conjunction with an NW-operated flight that day.
It can be credited to an AA or AS account (or probably a OW airline that also partners with AS).
You can request credit to your AS account here:
https://www.alaskaair.com/mileagepla...ditRequest.asp
AFAIK, the only AA-coded flights you can get credited are the American Eagle flights in southern California, providing they're in conjunction with an NW-operated flight that day.
It can be credited to an AA or AS account (or probably a OW airline that also partners with AS).
You can request credit to your AS account here:
https://www.alaskaair.com/mileagepla...ditRequest.asp
Oct 24, 2007 | 4:36 pm
#4
Original Poster
Join Date: Sep 2006
Location: PDX
Programs: UA, DL, OZ, HH/S, MR, PC, SPG, A-Club
Posts: 151
very much appreciated.
I don't think that flight will be credited to your NW account despite what it says. It has to be coded as a NW or AS flight (or one of the other ST partners).
AFAIK, the only AA-coded flights you can get credited are the American Eagle flights in southern California, providing they're in conjunction with an NW-operated flight that day.
It can be credited to an AA or AS account (or probably a OW airline that also partners with AS).
You can request credit to your AS account here:
https://www.alaskaair.com/mileagepla...ditRequest.asp
AFAIK, the only AA-coded flights you can get credited are the American Eagle flights in southern California, providing they're in conjunction with an NW-operated flight that day.
It can be credited to an AA or AS account (or probably a OW airline that also partners with AS).
You can request credit to your AS account here:
https://www.alaskaair.com/mileagepla...ditRequest.asp
well, I don't have an AS account, a little too late for that...
what really gets me is the fact they stated that on the NWA WP website and now a bait and switch!.