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Old Aug 27, 2002 | 6:23 pm
  #1  
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PD505 Difficulties

Received a $35 coupon for use on NW (PD505) after a 4 hour delay and ultimate cancellation. I have a use for it - and am meeting all the terms and conditions - but for some reason NWA.com will not accept the darn thing. Reference code for domestic travel is PD505, and per the instructions, I entered the certificate number without the first digit. Any ideas?
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Old Aug 27, 2002 | 6:50 pm
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Try entering it with all the digits .
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Old Aug 27, 2002 | 7:32 pm
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<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by IndustrialPatent:
Try entering it with all the digits .</font>
Tried that trick too. Tried removing the 012 also...
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Old Aug 27, 2002 | 7:37 pm
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There may be a single digit to the far right of the number series; this is known as the "check digit". Be sure you have included that one, too.
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Old Aug 27, 2002 | 9:04 pm
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I think there should be 14 digits total including the leading "012".
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Old Aug 28, 2002 | 11:38 am
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TimCLE:
Give a call to nwa.com support services at 1-800-692-6955/6961
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Old Aug 28, 2002 | 6:39 pm
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<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by Jano:
I think there should be 14 digits total including the leading "012". </font>
I believe you're correct.

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