200% Promo Problem
Jan 7, 2002 | 4:09 pm
#1
Original Poster
Join Date: Jun 2001
Location: austin, tx 78727
Posts: 20
200% Promo Problem
We stayed at Hilton during the recent promo period in November. The room was paid for with my credit card but we provided my husband's ff # because he is in need of these miles to reach elite status. We also provided our joint Hilton Honors #. Everything posted okay on the Hilton site but when they posted to NW, it says "name mismatch." Prior to contacting NW, can anyone tell me what we did wrong? Is it not possible for him to get credit because the room was paid for with my card? (We really need these miles for him to become elite!)
Jan 7, 2002 | 8:26 pm
#2
Join Date: May 1999
Location: Madison, WI, USA; NW Platinum, Marriott Silver, Hilton Diamond, Hyatt Platinum
Posts: 938
I had a friend who ran into this. Hilton Honors Mutual Fund accounts must be established in one (and only one) spouse's name. Hilton will only give double dip frequent flyer points to airline accounts in that same spouse's name. That is, if the Hilton Honors account is in your name, then you are the only one who is entitled to get miles (not your husband).
Jan 13, 2002 | 6:40 pm
#3
Original Poster
Join Date: Jun 2001
Location: austin, tx 78727
Posts: 20
Thanks TravelLover,
This helps to know. I will try and get Hilton to separate the accounts and see if that might work.
This helps to know. I will try and get Hilton to separate the accounts and see if that might work.
Jan 14, 2002 | 5:18 am
#4
Join Date: May 1999
Location: Madison, WI, USA; NW Platinum, Marriott Silver, Hilton Diamond, Hyatt Platinum
Posts: 938
Good luck! Its worth a try and Ive found Hilton to be pretty accomodating in helping out with problems.
Jan 14, 2002 | 8:49 am
#5
A FlyerTalk Posting Legend
Join Date: May 1999
Posts: 46,817
FWIW, I too have had trouble with a name mismatch and failure to obtain hotel point/mileage credit at NW in the past. Yet I never found out why. I'd wondered whether a prefix such as "Dr" or a suffix such as "MD" or "PhD" would potentially cause this problem!
Jan 15, 2002 | 5:13 pm
#6
Join Date: Jan 2001
Posts: 617
<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by doc:
FWIW, I too have had trouble with a name mismatch and failure to obtain hotel point/mileage credit at NW in the past. Yet I never found out why. I'd wondered whether a prefix such as "Dr" or a suffix such as "MD" or "PhD" would potentially cause this problem! </font>
FWIW, I too have had trouble with a name mismatch and failure to obtain hotel point/mileage credit at NW in the past. Yet I never found out why. I'd wondered whether a prefix such as "Dr" or a suffix such as "MD" or "PhD" would potentially cause this problem! </font>
While I don't know whether a prefix or suffix can make or break the match, I do know that a common source of name mismatches in the NW system are cases such as "William, Bill", "James, Jim", "Richard, Rich, Rick", etc. -- if a given name is not used consistently re: member name in various programs, name mismatches can result when reconciliation w/ the FF acct is attempted.
I'd recommend calling NW customer support--they should be able to determine the specific nature of a name mismatch, which should render a logical (& hopefully practical) route to resolution.