<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by doc:
FWIW, I too have had trouble with a name mismatch and failure to obtain hotel point/mileage credit at NW in the past. Yet I never found out why. I'd wondered whether a prefix such as "Dr" or a suffix such as "MD" or "PhD" would potentially cause this problem! </font>
Hi Doc,
While I don't know whether a prefix or suffix can make or break the match, I do know that a common source of name mismatches in the NW system are cases such as "William, Bill", "James, Jim", "Richard, Rich, Rick", etc. -- if a given name is not used consistently re: member name in various programs, name mismatches can result when reconciliation w/ the FF acct is attempted.
I'd recommend calling NW customer support--they should be able to determine the specific nature of a name mismatch, which should render a logical (& hopefully practical) route to resolution.