Exactly what sort of refund is due?
Dec 8, 2000 | 5:17 am
#1
Original Poster
Join Date: Jul 2000
Posts: 866
Exactly what sort of refund is due?
Here's a puzzler.
Flying CHS to CLE via DTW. The CHS to DTW leg is late taking off, over two hours, because of 'unscheduled maintenance'. As a result, the original connection is missed, so I'm reassigned to a later NW flight from Detroit to Cleveland.
That later flight takes off. Normally flying time to CLE is about a half hour. We circle Cleveland about an hour, but the long runway still has snow on it, so we return to Detroit. Total time on that leg: 3 hrs.
We deplaned at Detroit, no NWA agent to advise any of the deplaning passengers what to do. A nearby gate agent told us to find a telephone and phone NW to see if we were placed on another flight (this was now 8PM), or whether they would put us in a hotel, or what.
Well, the next and last flight out was full, and there was no telling if it would be landing in CLE anyway. They knew nothing about hotels.
So I went to Hertz and rented a one-way to CLE, about a 2-1/2 hr drive.
There was no compensation or hotel or meal offered. I would at least like to get a 1/2 refund from my ticket.
The entire chain of events was set off because of a NW mechanical problem on my original flight. And NW never got me to CLE. And never advised me on options, or rebooked me, etc.
Am I entitled to a 1/2 refund, or any other compensation? Refund of my one-way car rental ($140?).
Flying CHS to CLE via DTW. The CHS to DTW leg is late taking off, over two hours, because of 'unscheduled maintenance'. As a result, the original connection is missed, so I'm reassigned to a later NW flight from Detroit to Cleveland.
That later flight takes off. Normally flying time to CLE is about a half hour. We circle Cleveland about an hour, but the long runway still has snow on it, so we return to Detroit. Total time on that leg: 3 hrs.
We deplaned at Detroit, no NWA agent to advise any of the deplaning passengers what to do. A nearby gate agent told us to find a telephone and phone NW to see if we were placed on another flight (this was now 8PM), or whether they would put us in a hotel, or what.
Well, the next and last flight out was full, and there was no telling if it would be landing in CLE anyway. They knew nothing about hotels.
So I went to Hertz and rented a one-way to CLE, about a 2-1/2 hr drive.
There was no compensation or hotel or meal offered. I would at least like to get a 1/2 refund from my ticket.
The entire chain of events was set off because of a NW mechanical problem on my original flight. And NW never got me to CLE. And never advised me on options, or rebooked me, etc.
Am I entitled to a 1/2 refund, or any other compensation? Refund of my one-way car rental ($140?).
Dec 10, 2000 | 2:17 am
#2
Original Poster
Join Date: Jul 2000
Posts: 866
Please, has anyone any thoughts they might share?
Dec 10, 2000 | 8:39 am
#3
Join Date: Feb 2000
Location: MSP
Posts: 103
Your best bet is to just contact NW Customer Relations. Fastest response is by E-mail.
Dec 10, 2000 | 9:04 am
#4
Join Date: Dec 1999
Location: This year we're going to the BAFTAs!
Posts: 5,518
I would go for half the ticket or the one way car rental, whichever is more expensive. They might be more willing to offer you the money back as a credit on a future flight, if you are inclined to fly NW again.