1st Class Snacks Withheld

On NW 212 5/8 DTW to PHL the flight attendant moved the snack tray around but did not offer it to the passengers. I was dying for some but didn't have the presence of mind to ask why they were not being served. Does NW get credit for those not served or does everyone but the caterers lose?

A situation like that is just begging for a Talk-to-Us comment.

I had that happen a month or so ago from BNA to DTW, the FA pulled the box out, left it on the counter, did drinks and sat down. 15 min later she was up again doing glasses/trash and I asked about the snacks, I got a bit of a strange look, but she passed the box around. I was going to leave a comment on-line, but she did eventually pass the box.

Who knows why. My question is, why didnt you ask. You didnt ask, you didnt get

Your SOOO right. It won't happen again!

deserves a complaint.

I might get flamed for this comment, but frankly I do not see the big deal here. Why should she get in trouble for something this minor. F/As are not waiters/waitresses. She made a simple mistake - probably not something that happens frequently (otherwise it would be all over this board). If you asked and she still refused then I could see an issue, but we are all human and sometimes things do slip our mind (besides, dtw-phl is like 80 minutes at most). Why not just chalk this up to a one time occurrance and hope it doesnt happen again?

No... they're just supposed to do what's described in their job descrptions

I don't believe that's (the snack basket) explicitly laid out in their job description, per se.

I don't agree that this necessarily needs a TTU. If I really had an issue with it, I would have personally taken it up with the FA. Since we have no indication that any follow-up was made to the offending FA, that's where I'd put the focus on. If, after making the inquiry/request, one is met with resistance, then it's probably wise to follow-up with customer service or the in-flight people.

FA simply could have been having a bad day (we're all allowed one of those every now and then, right?) and could have forgotten or whatever. Unless we actually confront the FAs (politely and courteously, of course) when something doesn't seem right, we'll never know why and always assume the worst.

It's supposed to be "first class" service. The snack tray was catered specifically for the first-class cabin. And if the FA "moved the snack tray around", she had taken it out of the cart and obviously knew it was there.

I don't believe in complaining just for the sake of getting someone in trouble or for compensation. Having said that, you should have sufficient grounds for some mileage compensation or vouchers.

You're totally missing the point.

There are service standards that NW FA's are expected to meet. Without feedback (which helps NW management take such action as is needed to ensure the consistent quality of their product), you'll be forever whining in FT about why the snack track was serviced, why there was no pre-boarding service, etc.

Unfortunately, many FAs on NW seem to have a lot of "bad days." Part of the reason NW is called Northworst and why they are the only major US airline still in bankruptcy.

That quote has so many flaws I'm not sure where to begin.

Some people never will like the airline for whatever reason, logical or not.

They are scheduled to be out of BR in June and that is right behind Delta who emerges this week. BR proceedings take time, particulary with Uniion involvemnet so I am not sure it is any indication that the AL is not doing what it has commited to. In fact from what I can see, loads are up and business is pretty good.