NorthWest Bradley Operations
Mar 8, 2007, 2:02 am
#16
Join Date: Nov 2006
Location: MEL
Programs: DL, QF, QR Gold, MR Lifetime Gold
Posts: 7,004
I'm not sure questions or question marks are required in a post. (Yours doesn't have any
) A discussion doesn't imply only questions and answers and it doesn't have to start with a question either. The OP was expressing concern, not asking questions.
) A discussion doesn't imply only questions and answers and it doesn't have to start with a question either. The OP was expressing concern, not asking questions.
Mar 9, 2007, 2:36 am
#17
Join Date: Oct 2004
Location: GRB
Programs: DL Diamond Charter Member, 3 Million Miler, Hertz Pres Club, Hilton Gold
Posts: 525
Low-paid, yes.
Incompetent, not really!
They are quite competent to do the job that NW has hired them to do....
1. smile at customers
2. put bag tags on their checked luggage
3. scan boarding passes at the gate
4. open and close the door of the airplane
5. tell people that have any problems like missed connections or cancelled flights to call the 800 number for assistance
None of these people were hired with any intention of providing "service" at the airport. NW no longer provides this, and has no intention of providing it in the future. If your flight is cancelled, don't waste your time standing in line, because you will only be told "I can't help you, but here is the number to call...."
I am not saying that I agree with this approach, but that's the way it is. And who says you have to have a Lounge at BDL just because you have one 757 flight to Amsterdam each evening? I wouldn't hold my breath waiting for that to happen. It would be nice, but I just don't think it will happen.
Incompetent, not really!
They are quite competent to do the job that NW has hired them to do....
1. smile at customers
2. put bag tags on their checked luggage
3. scan boarding passes at the gate
4. open and close the door of the airplane
5. tell people that have any problems like missed connections or cancelled flights to call the 800 number for assistance
None of these people were hired with any intention of providing "service" at the airport. NW no longer provides this, and has no intention of providing it in the future. If your flight is cancelled, don't waste your time standing in line, because you will only be told "I can't help you, but here is the number to call...."
I am not saying that I agree with this approach, but that's the way it is. And who says you have to have a Lounge at BDL just because you have one 757 flight to Amsterdam each evening? I wouldn't hold my breath waiting for that to happen. It would be nice, but I just don't think it will happen.
Mar 9, 2007, 3:55 am
#18
FlyerTalk Evangelist
Join Date: May 2006
Programs: DL SkyClub Lifer
Posts: 10,000
:-: And now, a word from our sponsor, Pedants International. :-:
Then the OP shouldn't have started the first sentence of the post with the words "How does," since doing so automatically creates a question. Which is what the other user was correctly hinting at.
:-: We now return you to your regularly scheduled non-pedantic FlyerTalk! :-:
Then the OP shouldn't have started the first sentence of the post with the words "How does," since doing so automatically creates a question. Which is what the other user was correctly hinting at.
:-: We now return you to your regularly scheduled non-pedantic FlyerTalk! :-:
Mar 12, 2007, 11:56 pm
#19
Join Date: May 2001
Location: Alexandria, Virginia
Posts: 346
re
There is room for a lounge at BDL. As you walk into the new concourse from the retail area, to the left is a long blank wall. Behind that wall is room for a sit-down restaurant. Delta has around 25 departures, CO around 9? and NW will have 11 with AMS. You would think with 45 departures they could do some kind of NW/CO/DL lounge?