reservation split by agent in error - advice?
Jan 17, 2007 | 9:03 pm
#16
Join Date: Oct 2006
Posts: 217
My husband and I have split our reservations and put them back together many times. I'm surprised to hear that so many are having a problem re-joining split reservations. I recommend calling the Elite line...if one person doesn't reconnect them, call back again and see if the next one will.
Jan 17, 2007 | 9:41 pm
#17
Suspended
Join Date: Jul 2001
Location: Watchlisted by the prejudiced, en route to purgatory
Programs: Just Say No to Fleecing and Blacklisting
Posts: 102,077
What's the maximum number of passengers in one PNR?
Jan 17, 2007 | 9:43 pm
#18
Suspended
Join Date: Jul 2001
Location: Watchlisted by the prejudiced, en route to purgatory
Programs: Just Say No to Fleecing and Blacklisting
Posts: 102,077
Assuming all flight segments are NW-operated, I fail to see why NW couldn't create a new, separate reservation/PNR for the two travelers -- having yield management open up two seats in the original fare class, if necessary -- and substitute it for the erroneously split original reservation, which could subsequently be deleted. I'm sure this would require a tad bit of work on NW's part, but if its error created the problem in the first place, then NW should supply the solution.