FlyerTalk Forums - View Single Post - reservation split by agent in error - advice?
Old Jan 17, 2007 | 9:43 pm
  #18  
GUWonder
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Originally Posted by SAT Lawyer
Assuming all flight segments are NW-operated, I fail to see why NW couldn't create a new, separate reservation/PNR for the two travelers -- having yield management open up two seats in the original fare class, if necessary -- and substitute it for the erroneously split original reservation, which could subsequently be deleted. I'm sure this would require a tad bit of work on NW's part, but if its error created the problem in the first place, then NW should supply the solution.
That's a good suggestion. It ought to work if a NW rep is insistent. It definitely works with a good number of other airlines.
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