CoachChoice doesn't even work
#1
Original Poster


Join Date: Dec 2002
Location: PDX
Programs: Atmos Gold, HH Diamond, IHG Diamond
Posts: 2,747
CoachChoice doesn't even work
4 hours before my flight this morning, only 5 of 10 CoachChoice seats were filled. 4 of those had been filled since before the day of the announcement, meaning only 1 had been purchased for $15. I had watched the seat map like a hawk for days, moving up from 40D and finally snagging 18C on a 753.
The flight had been zeroed out in all fare classes for days. At the airport, the flight was totally packed, oversold, and they needed a number of volunteers. Every seat was full.
Since NW states they are not charging for CoachChoice when there are no other seats on the plane, it stands to reason that unless a few nincompoops actually paid for the Choice seats at the airport, those seats were filled at the last minute, for free, by travelers probably without status (or they would have picked a P seat earlier) and/or without either the interest/time/compulsiveness to get a seat assignment in advance. In other words, the seats were not bought at the last minute by high value business travelers. NW successfully placed Ma and Pa Kettle, Joe Schmoe, and Joe Sixpack (all people I would like to meet!) in the Exit Rows while their Elites sat in the leftover middles, regular aisles, and back of the plane! And they made $15 doing it!
How the heck does this make sense???
[I realize there are some assumptions in the above model, but NW would have to be pretty gutsy to keep selling the CoachChoice seats at the airport when they know all the seats are full and they have promised not to charge for them when there are no other options.]
The flight had been zeroed out in all fare classes for days. At the airport, the flight was totally packed, oversold, and they needed a number of volunteers. Every seat was full.
Since NW states they are not charging for CoachChoice when there are no other seats on the plane, it stands to reason that unless a few nincompoops actually paid for the Choice seats at the airport, those seats were filled at the last minute, for free, by travelers probably without status (or they would have picked a P seat earlier) and/or without either the interest/time/compulsiveness to get a seat assignment in advance. In other words, the seats were not bought at the last minute by high value business travelers. NW successfully placed Ma and Pa Kettle, Joe Schmoe, and Joe Sixpack (all people I would like to meet!) in the Exit Rows while their Elites sat in the leftover middles, regular aisles, and back of the plane! And they made $15 doing it!
How the heck does this make sense???
[I realize there are some assumptions in the above model, but NW would have to be pretty gutsy to keep selling the CoachChoice seats at the airport when they know all the seats are full and they have promised not to charge for them when there are no other options.]
#2




Join Date: Mar 2003
Location: anywhere and everywhere
Programs: United Nations 193, UA GS, AS MVP 100K, DL Diamond, Marriot Lifetime Titanium, AmEx Centurion
Posts: 6,362
Originally Posted by psychtobe
[I realize there are some assumptions in the above model, but NW would have to be pretty gutsy to keep selling the CoachChoice seats at the airport when they know all the seats are full and they have promised not to charge for them when there are no other options.]
I decided to cancel it and take UA out of IAD instead....
#3
Moderator: Coupon Connection & S.P.A.M




Join Date: May 2000
Location: Louisville, KY
Programs: Destination Unknown, TSA Disparager Diamond (LTDD)
Posts: 58,133
Originally Posted by ironmanjt
I decided to cancel it and take UA out of IAD instead....
#4
Join Date: Apr 2002
Location: Memphis, TN USA
Programs: NW Platinum, Marriott Silver
Posts: 416
Booked my first trip since the inception of CoachChoice yesterday. On American. Receipt will be on its way to Jim Cron shortly.
In the past, NW has received my business even when it wasn't the most convienent option, or when my corporate travel site was trying to push me off to another carrier. No more for me. I will not be nickle-and-dimed.
In the past, NW has received my business even when it wasn't the most convienent option, or when my corporate travel site was trying to push me off to another carrier. No more for me. I will not be nickle-and-dimed.
#5
FlyerTalk Evangelist




Join Date: Dec 1999
Programs: Marriott Lifetime Titanium, IHG Diamond, United Silver
Posts: 16,896
Originally Posted by ironmanjt
Well, I purchased a full Y DCA-MSP and there were only 2 seats left: both RoachChoice. I was informed that on top of $722 one-way, I could pay $15 more if I wanted a confirmed seat assignment. Otherwise, I'd have to pray at the airport. Is that how they treat a full-fare platinum? Makes me even more glad I've given UA all my miles this year.
I decided to cancel it and take UA out of IAD instead....
I decided to cancel it and take UA out of IAD instead....
#6
FlyerTalk Evangelist




Join Date: Jul 2003
Location: KARB
Programs: DL 2MM
Posts: 26,986
Originally Posted by RichMSN
I want to see the Kool-Aid drinkers here spin this one.
#7
FlyerTalk Evangelist




Join Date: Jul 2003
Location: KARB
Programs: DL 2MM
Posts: 26,986
Originally Posted by psychtobe
4 hours before my flight this morning, only 5 of 10 CoachChoice seats were filled. 4 of those had been filled since before the day of the announcement, meaning only 1 had been purchased for $15. I had watched the seat map like a hawk for days, moving up from 40D and finally snagging 18C on a 753.
The flight had been zeroed out in all fare classes for days. At the airport, the flight was totally packed, oversold, and they needed a number of volunteers. Every seat was full.
Since NW states they are not charging for CoachChoice when there are no other seats on the plane, it stands to reason that unless a few nincompoops actually paid for the Choice seats at the airport, those seats were filled at the last minute, for free, by travelers probably without status (or they would have picked a P seat earlier) and/or without either the interest/time/compulsiveness to get a seat assignment in advance. In other words, the seats were not bought at the last minute by high value business travelers. NW successfully placed Ma and Pa Kettle, Joe Schmoe, and Joe Sixpack (all people I would like to meet!) in the Exit Rows while their Elites sat in the leftover middles, regular aisles, and back of the plane! And they made $15 doing it!
How the heck does this make sense???
[I realize there are some assumptions in the above model, but NW would have to be pretty gutsy to keep selling the CoachChoice seats at the airport when they know all the seats are full and they have promised not to charge for them when there are no other options.]
The flight had been zeroed out in all fare classes for days. At the airport, the flight was totally packed, oversold, and they needed a number of volunteers. Every seat was full.
Since NW states they are not charging for CoachChoice when there are no other seats on the plane, it stands to reason that unless a few nincompoops actually paid for the Choice seats at the airport, those seats were filled at the last minute, for free, by travelers probably without status (or they would have picked a P seat earlier) and/or without either the interest/time/compulsiveness to get a seat assignment in advance. In other words, the seats were not bought at the last minute by high value business travelers. NW successfully placed Ma and Pa Kettle, Joe Schmoe, and Joe Sixpack (all people I would like to meet!) in the Exit Rows while their Elites sat in the leftover middles, regular aisles, and back of the plane! And they made $15 doing it!
How the heck does this make sense???
[I realize there are some assumptions in the above model, but NW would have to be pretty gutsy to keep selling the CoachChoice seats at the airport when they know all the seats are full and they have promised not to charge for them when there are no other options.]
#8




Join Date: Mar 2003
Location: anywhere and everywhere
Programs: United Nations 193, UA GS, AS MVP 100K, DL Diamond, Marriot Lifetime Titanium, AmEx Centurion
Posts: 6,362
Originally Posted by Spiff
^ ^ Send in your receipt and boarding passes to Jim "idea man" Cron.
#9
Join Date: Mar 2005
Location: BKK, MKE
Programs: DL DM,Marriott Plat
Posts: 241
Originally Posted by ironmanjt
He'll be receiving it, along with two F tickets on UA to SIN.... ^
#10
Join Date: Jul 2004
Programs: NW World Perks, AAdvantage, Delta Skymiles
Posts: 71
Originally Posted by ironmanjt
Well, I purchased a full Y DCA-MSP and there were only 2 seats left: both RoachChoice. I was informed that on top of $722 one-way, I could pay $15 more if I wanted a confirmed seat assignment. Otherwise, I'd have to pray at the airport. Is that how they treat a full-fare platinum? Makes me even more glad I've given UA all my miles this year.
I decided to cancel it and take UA out of IAD instead....
I decided to cancel it and take UA out of IAD instead....
Maybe someone else can correct me if I'm wrong, but I thought that if the only seats left were CoachChoice that you wouldnt be charged for them, I think someone in one of the other threads had the same situation and confirmed with the elite line multiple times he would not be charged.
Just my $.02, your amount may vary
#11




Join Date: Aug 1999
Location: Alexandria, VA, USA NW Platinum Elite Since 1999, United GoldMM, Hyatt Discoverist, SPG Gold, Hilton Diamond, Hertz #1 Gold, IC Ambassador
Posts: 7,451
With the full Y didn't you get the automatic Y-UP to F ?
Originally Posted by ironmanjt
Well, I purchased a full Y DCA-MSP and there were only 2 seats left: both RoachChoice. I was informed that on top of $722 one-way, I could pay $15 more if I wanted a confirmed seat assignment. Otherwise, I'd have to pray at the airport. Is that how they treat a full-fare platinum? Makes me even more glad I've given UA all my miles this year.
I decided to cancel it and take UA out of IAD instead....
I decided to cancel it and take UA out of IAD instead....
#12




Join Date: Mar 2003
Location: anywhere and everywhere
Programs: United Nations 193, UA GS, AS MVP 100K, DL Diamond, Marriot Lifetime Titanium, AmEx Centurion
Posts: 6,362
Originally Posted by dw8146
Hope that doesn't mean you're buying Jim two F tickets!!! 

#13




Join Date: Mar 2003
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Posts: 6,362
Originally Posted by thezipper
With the full Y didn't you get the automatic Y-UP to F ?
#14
FlyerTalk Evangelist




Join Date: Dec 1999
Programs: Marriott Lifetime Titanium, IHG Diamond, United Silver
Posts: 16,896
Originally Posted by LBJ
It's called false logic. The assumption is that those seats would have otherwise been available free for the taking without CoachChoice. However, without the fee, the elites would have very likely snagged them leaving only a couple of middle seats available.
#15
FlyerTalk Evangelist




Join Date: Aug 2002
Location: Bay Area, CA
Programs: UA Plat 2MM; AS MVP Gold 75K
Posts: 35,092
Originally Posted by RichMSN
I want to see the Kool-Aid drinkers here spin this one.

