help for unexpected re-routing and time changes
#16


Join Date: Jan 2003
Location: NYC
Posts: 8,691
Originally Posted by mcmmcm
I will call and speak with NW about it, and hopefully they can do something to accomodate me, whether refunding the 25,000 miles or not, if they can that would be great and I will accept the full schedule changes...
#17
Join Date: Oct 2002
Posts: 2,039
Originally Posted by mcmmcm
I agree in that I did ask for specific service at specific times from a specific airport and I do expect to receive that.
I encounter this situation many times per a year for the tickets I've purchased way in advance -- I've never been denied a request and I doubt you would be denied either.
But you can't demand that NW refund your 25,000 miles for the inconvience you've encountered because they've made a schedule change (!) and charged you $10 (most US-based carriers are now charging these fees, even though their websites aren't "smart enough" to set-up complex tickets... if you choose to mix up NW, DL, CO, AS, etc. flights on a single ticket, you're going to have to pay the fee -- and that may be exactly what NW wants.).
I always look forward to schedule changes for tickets I've purchased less-than-ideal flights on -- b/c I always wind up getting the flights I want.
#18
FlyerTalk Evangelist




Join Date: Dec 2004
Location: MSP
Programs: Fallen Plats, ex-WN CP, DYKWIW; still PAL Premier Elite & Hilton Diamond
Posts: 25,429
Originally Posted by Bagels
I always look forward to schedule changes for tickets I've purchased less-than-ideal flights on -- b/c I always wind up getting the flights I want.

