FlyerTalk Forums - View Single Post - help for unexpected re-routing and time changes
Old Feb 12, 2006 | 12:46 pm
  #17  
Bagels
 
Join Date: Oct 2002
Posts: 2,039
Originally Posted by mcmmcm
I agree in that I did ask for specific service at specific times from a specific airport and I do expect to receive that.
This is what I have a problem with: if NW issued your ticket (that is, you used NW miles to purchase it) and you've contacted them to let them know the significant changes made to your itinerary were unacceptable, they would've let you change your reservation to the flights most ideal for you. If the agent doesn't comprehend or says no, ask to speak to a supervisor and explain the situation to him/her. If flight choices are unacceptable to you, cancel your ticket and ask for a refund.

I encounter this situation many times per a year for the tickets I've purchased way in advance -- I've never been denied a request and I doubt you would be denied either.

But you can't demand that NW refund your 25,000 miles for the inconvience you've encountered because they've made a schedule change (!) and charged you $10 (most US-based carriers are now charging these fees, even though their websites aren't "smart enough" to set-up complex tickets... if you choose to mix up NW, DL, CO, AS, etc. flights on a single ticket, you're going to have to pay the fee -- and that may be exactly what NW wants.).

I always look forward to schedule changes for tickets I've purchased less-than-ideal flights on -- b/c I always wind up getting the flights I want.
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