DTW gate agents -- positive experience
Jan 10, 2006 | 6:53 pm
#1
Original Poster
Join Date: Nov 2000
Location: Minnetonka, MN, USA
Programs: DL Diamond 2MM, AA ExPlt
Posts: 954
DTW gate agents -- positive experience
I never thought I'd be happy NW 44 was gone, but last night I was connecting from MSP to LGW in DTW, after calling my wife and hanging in the WC my flight was called. As I was getting ready to board my wife called me with bad news -- a tumor was diagnosed in her mother and she needed surgery this week. The gate agents were great -- helpful and compassionate. They immediately booked me on a flight back to Minneapolis.
They really could not have been nicer or more accomodative. I didnt think to take their names down, but will send some positive commentary under the "talk to us" link.
They really could not have been nicer or more accomodative. I didnt think to take their names down, but will send some positive commentary under the "talk to us" link.
Jan 10, 2006 | 7:17 pm
#2
Join Date: Apr 2004
Location: TPA/AUS
Programs: AA EXP/2MM/AC; UA Silver; AS; DL; Marriott LTT; National Car Elite
Posts: 2,449
Sorry for her mother's health situation. Kudos to NW for their help. :-:
Jan 10, 2006 | 8:51 pm
#3
Join Date: Oct 2004
Location: Detroit
Programs: Delta, Marriott, Hilton
Posts: 181
I hope your mother in law is ok and the surgery fixes the problem with no relapses. Good luck.