I never thought I'd be happy NW 44 was gone, but last night I was connecting from MSP to LGW in DTW, after calling my wife and hanging in the WC my flight was called. As I was getting ready to board my wife called me with bad news -- a tumor was diagnosed in her mother and she needed surgery this week. The gate agents were great -- helpful and compassionate. They immediately booked me on a flight back to Minneapolis.
They really could not have been nicer or more accomodative. I didnt think to take their names down, but will send some positive commentary under the "talk to us" link.