How long before an ECV is posted?
Sep 16, 2005 | 7:32 pm
#1
Original Poster
Join Date: Oct 2004
Location: NGO and KIX (by way of MSY)
Programs: NWA Gold
Posts: 296
How long before an ECV is posted?
I've searched the archives as best I could, but couldn't find a definite answer, so...
How long should I wait before calling to ask why my ECV hasn't been posted to my account? I recently rescheduled an MSY flight because of the hurricane and had a fare difference that the GE rep said would post to my account as a ECV. My itinerary changed immediately (I really do give credit to NWA for their great website), but the ECV is nowhere to be found. Is this normal?
How long should I wait before calling to ask why my ECV hasn't been posted to my account? I recently rescheduled an MSY flight because of the hurricane and had a fare difference that the GE rep said would post to my account as a ECV. My itinerary changed immediately (I really do give credit to NWA for their great website), but the ECV is nowhere to be found. Is this normal?
Sep 17, 2005 | 4:39 am
#2
Join Date: May 2001
Location: NWA Platinum, PC Platinum, HH Gold, Radisson elite, Hertz #1 Gold; National Emerald, Wausau, WI
Posts: 1,482
I've never had an ECV related to a fare/schedule change, but when I've received them for VDB compensation, they've posted within a day or two. I guess I wouldn't wait too long because it should really be part of the overall transaction, in my view.
Sep 17, 2005 | 7:59 pm
#3
Original Poster
Join Date: Oct 2004
Location: NGO and KIX (by way of MSY)
Programs: NWA Gold
Posts: 296
Thanks. Can anyone else weigh in?
Sep 18, 2005 | 1:47 pm
#4
Join Date: Mar 2004
Location: MSY
Programs: NW Gold and now Delta Gold
Posts: 3,072
not sure if my experience will help but here it is
I had two award tickets rather than an ECV departing MSY on Sept. 2.
The CSR put the miles back in my account while I waited on the phone. She said it would take 1-2 billing cycles for the taxes to be posted back to my credit card but, in reality, this money has already been returned to my credit card account and I can see the credit there when I log in online.
So my experience would lead me to expect quick and courteous action. However, there could be procedural reasons I don't know about, which could cause it to take longer for the ECV to post than for a credit card refund or miles refund?
The CSR put the miles back in my account while I waited on the phone. She said it would take 1-2 billing cycles for the taxes to be posted back to my credit card but, in reality, this money has already been returned to my credit card account and I can see the credit there when I log in online.
So my experience would lead me to expect quick and courteous action. However, there could be procedural reasons I don't know about, which could cause it to take longer for the ECV to post than for a credit card refund or miles refund?
Originally Posted by GWave120
Thanks. Can anyone else weigh in?