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-   -   How long before an ECV is posted? (https://www.flyertalk.com/forum/northwest-worldperks/473501-how-long-before-ecv-posted.html)

GWave120 Sep 16, 2005 7:32 pm

How long before an ECV is posted?
 
I've searched the archives as best I could, but couldn't find a definite answer, so...

How long should I wait before calling to ask why my ECV hasn't been posted to my account? I recently rescheduled an MSY flight because of the hurricane and had a fare difference that the GE rep said would post to my account as a ECV. My itinerary changed immediately (I really do give credit to NWA for their great website), but the ECV is nowhere to be found. Is this normal?

Standby4321 Sep 17, 2005 4:39 am

I've never had an ECV related to a fare/schedule change, but when I've received them for VDB compensation, they've posted within a day or two. I guess I wouldn't wait too long because it should really be part of the overall transaction, in my view.

GWave120 Sep 17, 2005 7:59 pm

Thanks. Can anyone else weigh in?

peachfront Sep 18, 2005 1:47 pm

not sure if my experience will help but here it is
 
I had two award tickets rather than an ECV departing MSY on Sept. 2.

The CSR put the miles back in my account while I waited on the phone. She said it would take 1-2 billing cycles for the taxes to be posted back to my credit card but, in reality, this money has already been returned to my credit card account and I can see the credit there when I log in online.

So my experience would lead me to expect quick and courteous action. However, there could be procedural reasons I don't know about, which could cause it to take longer for the ECV to post than for a credit card refund or miles refund?




Originally Posted by GWave120
Thanks. Can anyone else weigh in?



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