National Reservation System Migration: Paper Contracts
#1
Original Poster
Join Date: Apr 2007
Location: DC, JNB, LON, NYC
Programs: * A
Posts: 2,530
National Reservation System Migration: Paper Contracts
I was at IAD last evening to pick up my rental to find out the entire National System is being migrated to the consolidated Enterprise system. We had to wait in line to get our credit card imprinted and then handed a paper contract (similar to the ones at Enterprise). It took over 30 minutes to get a rental car. I am about to head back to catch my flight back in a couple of hours, will update later on what happened on return. Good luck National customers this weekend!
#3
Join Date: Apr 2009
Location: Cheapest place to find a MR around D.C. metro.
Programs: AA Plat.
Posts: 125
I was at IAD last evening to pick up my rental to find out the entire National System is being migrated to the consolidated Enterprise system. We had to wait in line to get our credit card imprinted and then handed a paper contract (similar to the ones at Enterprise). It took over 30 minutes to get a rental car. I am about to head back to catch my flight back in a couple of hours, will update later on what happened on return. Good luck National customers this weekend!
The same thing happened at BWI and DCA I would assume. But the integration will hopefully provide our customers with better service and options. It surely was not fun working yesterday without the computers.
#4
Original Poster
Join Date: Apr 2007
Location: DC, JNB, LON, NYC
Programs: * A
Posts: 2,530
I am ES, the selection was lame w/ a few sonatas. However, it's good to know that the insiders r still here. It was a pain last night.
do you know what time the system comes back up today?
do you know what time the system comes back up today?
Last edited by noirpepper; Aug 9, 2009 at 12:46 pm
#5
Join Date: Mar 2009
Programs: aeroplan,amex platinum,hilton honours, emerald club elite, priority club
Posts: 212
Hope this info helps.
#6
Join Date: Mar 2009
Programs: aeroplan,amex platinum,hilton honours, emerald club elite, priority club
Posts: 212
This was the procedure put in place for all the airport locations in North America this weekend. Hopefully this was being followed here as well.
#7
Join Date: Mar 2005
Location: YVR
Programs: AC 75K, BA Gold, Marriott Platinum, National EE, Sixt Platinum, Hertz PC, AVIS PC
Posts: 1,918
I just returned a free day rental in Vancouver. I didn't get a rental credit for this. Is this new? I've always gotten one in the past.
Ron.
Ron.
#8
Join Date: Mar 2005
Location: YVR
Programs: AC 75K, BA Gold, Marriott Platinum, National EE, Sixt Platinum, Hertz PC, AVIS PC
Posts: 1,918