Wrong rental rate issues with National
Jun 26, 2022, 12:44 pm
#1
Original Poster
Join Date: Dec 2012
Location: Michigan
Posts: 328
Wrong rental rate issues with National
Just curious if anyone else has run into issues with surprise rental costs with National lately? I had two reservations this month via our corporate rate and I had to talk to an agent about both rentals as they were 2x and 4x as expensive as they were supposed to be. It was quickly and easily resolved both times and both agents were great but I've never had that issue before. Granted my rentals are way down these days so just wondering if this is a new normal
Jun 26, 2022, 12:51 pm
#2
Company Representative - AutoSlash and HotelSlash
Join Date: Jun 2006
Location: autoslash.com | hotelslash.com
Posts: 5,666
Jun 26, 2022, 1:16 pm
#3
Original Poster
Join Date: Dec 2012
Location: Michigan
Posts: 328
Jul 10, 2022, 4:47 pm
#4
Join Date: Feb 2003
Location: SFO or OAK
Programs: AA 1MM GLD, Hertz #1 Gold, bunch of other programs w/no status
Posts: 1,454
Jul 15, 2022, 2:04 pm
#5
Join Date: May 2014
Posts: 193
FYI, I just completed another rental and the same thing happened as in my thread. This time we noticed it as we were picking up the car. Exit agent couldn't fix it. Went to Twitter again and they had local agent fix it. Bill was correct when we returned the car. Last time was at DFW this time at MSP. Same corporate code (for personal use).
Jul 15, 2022, 2:29 pm
#6
Company Representative - AutoSlash and HotelSlash
Join Date: Jun 2006
Location: autoslash.com | hotelslash.com
Posts: 5,666
I just noticed after my rental that I was charged $84 instead of $36 that was on my reservation. It was a leisure rate but for a college I admit I'm not connected to. I just tested it out on a new reservation and it doesn't seem to currently provide any discount. So maybe the contract didn't get renegotiated, but still it's an unwelcome surprise. When the rep fixed the error, did you need to provide any additional verification for the contract? If every rental is going to be $80-100 I'll probably just avoid National and renting cars all together and plan to use more Uber and public transport while traveling.
Uber and public transport certainly have their place, but when a car rental is the most convenient option, AutoSlash will help to get you the best deal--without the worry of whether your rate will be honored.