Charged over 2X reserved rate
Jun 22, 22, 7:10 pm
#1
Original Poster
Join Date: Feb 2003
Location: SFO or OAK
Programs: AA 1MM GLD, Hertz #1 Gold, bunch of other programs w/no status
Posts: 1,302
Charged over 2X reserved rate
Returned a car today at DFW and we were charged over 2X what we reserved the car for. Went to front desk and was told that the corporate code I used (employee code for personal use) had a rate change from when I made the reservation ~2.5 months ago. The daily rate jumped from ~$32/day to ~$93 !! I received no notification about this prior to picking up the car. The agent said there was nothing he could do as this wasn't a rate National had control over. What kind of BS is this? If you reserve a car at a certain rate, you should expect to pay that rate. Anything I can do? Dispute the CC charge? Have EE status, but I don't think that means squat in this case.
Jun 22, 22, 7:57 pm
#2
Company Representative - Autoslash
Join Date: Jun 2006
Location: https://www.autoslash.com
Posts: 5,155
That's annoying. 
You should contact National via phone or email and plead your case. If your reservation was confirmed for a specific rate, they should honor that rate.
Be very careful about filing a credit card dispute. It's quite common for rental companies to put renters who file CC disputes on the Do Not Rent list, which means you'd forever be banned from renting from National, Alamo, and Enterprise.
You should contact National via phone or email and plead your case. If your reservation was confirmed for a specific rate, they should honor that rate.
Be very careful about filing a credit card dispute. It's quite common for rental companies to put renters who file CC disputes on the Do Not Rent list, which means you'd forever be banned from renting from National, Alamo, and Enterprise.
Jun 23, 22, 9:29 am
#3
Original Poster
Join Date: Feb 2003
Location: SFO or OAK
Programs: AA 1MM GLD, Hertz #1 Gold, bunch of other programs w/no status
Posts: 1,302
I contacted National via Twitter and an agent was able to issue a refund and a new receipt showing the rate I originally reserved. I have two more rentals booked this summer using contract codes - I hope this doesn't happen again. I had updated both of them just a week ago (changed CC) and the rates didn't change.
Jun 23, 22, 9:48 am
#4
Join Date: Jan 2008
Location: Portland/Palm Springs
Posts: 93
I had this happen with the generic EC rate. Updated a credit card and the price jumped. I contacted National who said ANY changes to the reservation could trigger a rate change. I could understand if it was a date/time change which affected pricing, but in this case it wasn't.
Jun 23, 22, 11:34 pm
#5
Join Date: Apr 2017
Location: MSP
Programs: DL GM, MR Gold, Hilton Gold, National Exec
Posts: 343
Originally Posted by ExManager
I had this happen with the generic EC rate. Updated a credit card and the price jumped. I contacted National who said ANY changes to the reservation could trigger a rate change. I could understand if it was a date/time change which affected pricing, but in this case it wasn't.
