Charged over 2X reserved rate

Old Jun 22, 22, 7:10 pm
  #1  
Original Poster
 
Join Date: Feb 2003
Location: SFO or OAK
Programs: AA 1MM GLD, Hertz #1 Gold, bunch of other programs w/no status
Posts: 1,303
Charged over 2X reserved rate

Returned a car today at DFW and we were charged over 2X what we reserved the car for. Went to front desk and was told that the corporate code I used (employee code for personal use) had a rate change from when I made the reservation ~2.5 months ago. The daily rate jumped from ~$32/day to ~$93 !! I received no notification about this prior to picking up the car. The agent said there was nothing he could do as this wasn't a rate National had control over. What kind of BS is this? If you reserve a car at a certain rate, you should expect to pay that rate. Anything I can do? Dispute the CC charge? Have EE status, but I don't think that means squat in this case.
oftech, Auto Enthusiast and Ordpc like this.
mangoMan is offline  
Old Jun 22, 22, 7:57 pm
  #2  
Company Representative - Autoslash
 
Join Date: Jun 2006
Location: https://www.autoslash.com
Posts: 5,158
That's annoying.

You should contact National via phone or email and plead your case. If your reservation was confirmed for a specific rate, they should honor that rate.

Be very careful about filing a credit card dispute. It's quite common for rental companies to put renters who file CC disputes on the Do Not Rent list, which means you'd forever be banned from renting from National, Alamo, and Enterprise.
Ordpc, kxc262, oftech and 2 others like this.
AutoSlash is offline  
Old Jun 23, 22, 9:29 am
  #3  
Original Poster
 
Join Date: Feb 2003
Location: SFO or OAK
Programs: AA 1MM GLD, Hertz #1 Gold, bunch of other programs w/no status
Posts: 1,303
I contacted National via Twitter and an agent was able to issue a refund and a new receipt showing the rate I originally reserved. I have two more rentals booked this summer using contract codes - I hope this doesn't happen again. I had updated both of them just a week ago (changed CC) and the rates didn't change.
mangoMan is offline  
Old Jun 23, 22, 9:48 am
  #4  
 
Join Date: Jan 2008
Location: Portland/Palm Springs
Posts: 94
I had this happen with the generic EC rate. Updated a credit card and the price jumped. I contacted National who said ANY changes to the reservation could trigger a rate change. I could understand if it was a date/time change which affected pricing, but in this case it wasn't.
Auto Enthusiast and Ordpc like this.
ExManager is offline  
Old Jun 23, 22, 11:34 pm
  #5  
 
Join Date: Apr 2017
Location: MSP
Programs: DL GM, MR Gold, Hilton Gold, National Exec
Posts: 344
Originally Posted by ExManager View Post
I had this happen with the generic EC rate. Updated a credit card and the price jumped. I contacted National who said ANY changes to the reservation could trigger a rate change. I could understand if it was a date/time change which affected pricing, but in this case it wasn't.
My credit card on my National profile has been expired for years...they still let me rent and I supply the card I want to use at the exit booth.
Auto Enthusiast and Ordpc like this.
bloc0102 is online now  
Old Jun 28, 22, 12:58 pm
  #6  
 
Join Date: Oct 2005
Posts: 31
The exact same thing happened to me. My rental confirmation says $290 and I was charged over $800. I called National customer service, and was routed to a rep who said that the rate associated with my contract ID changed between the time of my reservation and rental. National didn't notify me or anything. He flat out refused to issue a refund, stating "that's just business". Beware using contract codes and double-check your receipts! I'm not sure what to do next, but if they don't resolve it, I'll contest the charge on my credit card. Bad customer service if you ask me.
Ordpc and Auto Enthusiast like this.
Johnnyman7 is offline  
Old Jun 28, 22, 3:09 pm
  #7  
 
Join Date: Jul 2013
Location: Gulf Coast
Programs: HH Diamond; National EE
Posts: 1,853
I think national is having some serious IT issues. I returned a vehicle at a small airport location. I dropped the keys with the counter agents and she closed out the rental. I never received the email receipt. I waited about eight hours and called… The phone agent said they could not provide a receipt because the desk agent couldn’t close it out. I could see on my iOS app that the rental was closed. But I could not force the app or the website to send me a receipt.

Two days later I was at another airport location. I asked the desk agent if she could see the closed out rental and send me a receipt. Her first instinct was tell me to call the airport at which I returned the vehicle. I pressed on and she was able to print out a receipt. She confirmed the email address on file and said that she would push a receipt out to me. The emailed receipt never arrived.
aww3583 is offline  

Thread Tools
Search this Thread