My 500 AA miles posted yesterday as "AADVANTAGE --KELLOGG 500 MILE ADJ"

My 500 points posted also.

It was sure exciting to get the winner email, but I wasn't too disappointed to find out it was an error -- precisely because I had seen so many others on FT receiving the email, I knew it had to either be a scam or a mistake.

I do think 500 is reasonable. Although all of the webpage problems I had to overcome to get those 500 miles were kind of annoying.

I don't think Kellogg's really owes anyone more than that -- just MHO.

However, if they start giving out more miles but limit it only to the complainers or only to those that didn't respond to the 500 mile offer then I will be a bit ticked.

If they do up the offer, it needs to be to everyone. Again, MHO.

Since I've received two winner notifications (early Saturday and early Sunday) and no 500-mile offer as yet, I'm confused. When I called Kellogg's, the CSR suggested that I might have accidentally deleted the latter (which I know I didn't). At this point the whole thing has been more trouble than it's worth.

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Vasant

They made an honest mistake. That happens. I would not try to hold them to it. If they intentionally misled people then it would be a problem, but I would not go after them for it. I am sure if anyone here made a similar mistake, it would be appreciated to not be held to it. Be thankful that you are getting 500 miles out of it. That is better than you probably ever expected to get (now you did not expect to win, now did you...).

I agree they had a puter glich Don't be greedy

Maybe I'm stupid but,

Kellogs made the error - not American Airlines, forcing Kellogs to buy miles from AA to distribute to winners increases their cash balances.

The economic cost of the error falls on Kellogs not the cash strapped airline.

I do not see how forcing Kellogsto purchase miles from AA damages AA's or the industry's program.

mlibers,
You really need to get some hobbies!
Something to get you outside in the fresh air. Golf? Jogging? Gardening? JMHO http://www.flyertalk.com/forum/smile.gif

With all the true corporate fraud out there (Enron, Healthsouth, etc.) don't you think that the attorneys general have better things to do for consumers than deal with this. Or, put another way - do you think that Michigan residents really want to spend tax money pursuing something that will possibly get a bunch of non-residents some extra frequent flyer miles that they really don't deserve?

I am not taking sides here, but in reality the FTC is truly interested in when things go wrong on the internet. Human or Tech, prior rules posted covering thier butts or not. I have read this many times. Too many errors have been recorded over the years. Mostly pricing errors (Airlines, IBM, Amazon, etc)- Some honored, some not, but other data is being collected also.

FC_Dave, I do not think you are stupid but what many people fear is that Kellogs and other companies watching these types of events will take the message to not do further promotions like this because of the risk. If you have a budget for a promotion and it gets blown out of the water, you are first going to reduce the chance that it happens again but also rethink doing anything similar in the future. Especially if they think that the rabid? angry response is because of frequent flyers.

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Robert

I don't think anyone should pursue a claim through the government on this.

But -- if the fear is that promotions become scarce from the fear that something might go wrong/someone might sue, let me suggest another scenario: that a new kind of business insurance will arise to cover this risk.

Contest sponsors will pay a small premium (yes, future costs for running a promo will be higher than now) to insure against this risk.

New problem, new risk, new business, new profit model. Simple.

And if y'all succeed in getting the state involved in all of this, and contest promoters start running scared, I'll just have to get a little business going to buy up this risk for a fee. http://www.flyertalk.com/forum/smile.gif

I just got in the mail, a thank you card from the Michigan Attorney General, thanking me for the complaint.
Included was a file #, for further reference.

I don't think there was any one more upset about this than me. This was the second time it happened as far as being a winning non winner. I feel that Kelloggs may have tryed to fix there wrong by giveing 500 miles($10 value what a joke) I think they should have done better. I am sure if they gave you 10,000 miles no one would have been upset and they would have had good publicity. In reality there was 2 screw up's 1 with the email and 2nd is the way managment handled it. Also i feel that Kelloggs should not have been alone here the fullfilment center should have had to pay something to make it right since it was them who caused all this. I think that AA should have kicked in something just to help even thou they had no wrong here(good publicity for them)Between the 3 they would have been able to come up with 10,000 miles PP.
Do I want to sue NO. Would I like them to give a better offer yes. I would like the goverment to come up with a general rule that if a screwup was to happen in the future that a company be forced to justify there mistake in a fair way. Yes

I just spoke to Jennifer Gankers, What she said is that they are not going offer any thing else. I think they did what they did and thats all there going to give. I personaly even thou I am upset about it. I am going to let it rest it's just is not worth the extra Asprins you have to take.

Good idea, I'll post my opinion:

Kelloggs ~ I think your generous gesture of 500 miles for this accidental mistake is more than adequate and anyone seeking greater compensation is just trying to unfarily take advantage of the situation and you'd be better off with such unreasonable persons not associating themselves as a customer of your company anyway.

How's that milbers?