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MaxMiles - Still in business?

MaxMiles - Still in business?

Old Apr 5, 02, 8:45 am
  #1  
Original Poster
 
Join Date: Mar 2002
Location: 1000 Oaks, California - AA PLT, HH GLD
Posts: 66
MaxMiles - Still in business?

My last account update was around Nov'01. In Feb'02 I did send an email to MaxMiles/TravelSavant to find out what's going on.
Got a standard reply "...it sometimes take few days to post...should be corrected in couple of days...".
But, still not functioning!
Does anybody know what's with MaxMiles and/or have an account that is up to date with them?
LA guy is offline  
Old Apr 5, 02, 9:27 am
  #2  
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Join Date: May 1998
Location: Kansas City, MO, USA
Programs: DL PM, WN A-List, HH Dia, Hyatt Plat, National ECE, Hertz PC
Posts: 15,380
MaxMiles is (was?) owned by Netcentives (parent company of ClickRewards), so it's not surprising you are experiencing a disruption in service since they are bankrupt, but I can't tell you more than that.
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Old Apr 5, 02, 10:09 am
  #3  
 
Join Date: Dec 2001
Location: hamburg
Posts: 1,386
L.A. guy, here is my recent correspondence with maxmiles.
don't know what to think of it,will wait and see.


-----Original Message-----
From: Bergmann, Karsten
Sent: Friday, March 22, 2002 4:47 AM
To: [email protected]
Subject: - membership

more than a week ago i have send you my credit card details to subscribe
and i want to use username (.......) and password (.......) which i used
for the trial period.

when can i expect my first updated statement ?

kind regards
karsten o. bergmann

-----Ursprüngliche Nachricht-----
Von: [email protected] [mailto:[email protected]]
Gesendet: Freitag, 22. März 2002 20:00
An: Bergmann, Karsten
Betreff: RE: - membership


Dear Karsten,

Thank you for contacting us with your concerns. We apologize for the
inconvenience this has caused.

As you may know, to update your accounts, it is necessary to access the
various web sites of the programs we support. We have been experiencing
technical difficulties with our partner sites. This has made it difficult
for us to download your mileage information into your account. However, we
are working to correct this problem and we anticipate having your account
updated shortly.

We appreciate your patience as we work to update our system! In the
meantime, if we can be of further assistance, please don't hesitate to
contact us at [email protected]

Sincerely,
Jeremy
MaxMiles Support

----Original Message-----
Sent: Saturday, March 30, 2002 2:22 AM
To: [email protected]
Subject: AW: - membership


dear jeremy,

are you telling me that you have been unable to access ANY of
my accounts for weeks now ?

karsten


----Ursprüngliche Nachricht-----
Von: [email protected] [mailto:[email protected]]
Gesendet: Dienstag, 2. April 2002 00:55
An: Bergmann, Karsten
Betreff: RE: - membership


Dear Karsten,

Yes, this is correct. For the trouble that this matter has caused, we have
gone ahead and extended your membership for free, without charging your
credit card.

Thanks for your patience,
Jeremy
MaxMiles Support Team

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