A friend of mine purchased the Frequent Flyer Handbook at WebFlyer.com some weeks ago. The book has arrived and the credit card was charged mid-August. At the time of ordering there was an offer of 250 ClickMiles on the web site. No miles have posted and there is now no information about miles on the web site. Should my friend expect the miles to post, and if so, when, or do we (sadly) have to add WebFlyer to the black list of merchants not honouring mile offers?

Subscribed to InsideFlyer a couple weeks back. I'll be interested to see if my ClickRewards points post...

Has your friend filled out the "missing clickmiles" form with Click Rewards? I ordered a Banana Republic gift certificate in mid-August (they were having a 3 clickmiles per dollar special) and after 2 weeks had received the gift certificate but no clickmiles. I filled out the form (you'll need your order number, date purchased, etc.) and got a response from customer service with ClickRewards saying they have a record of the transaction and clickmiles should post within 3-5 days. One week later, still no miles, so I e-mailed again, and got a "we are working to post your miles, we're sorry and we'll notify you when they post" message.

So it could be a problem with ClickRewards vs. webflyer. Try contacting ClickRewards and be persistant.

One nice thing about ClickRewards is that they e-mail you when your points post so you know that your problem has been resolved.

We have removed all ClickRewards opportunities from the WebFlyer Network, excluding EyeSpy, effective August 31st, 2001. If there was a purchase of any of our products or services that offered ClickRewards miles on or before that date, then those customers will receive their ClickRewards miles.

We run reports at the end of each week to calculate the number of ClickRewards miles that should be rewarded for each customer. We then send those reports on to ClickRewards. From that point, depending on how busy ClickRewards is, the time may vary as to when an individual customer's ClickRewards miles will post to their account.

If you have any questions regarding this topic and would like further explanation then please feel free to email me directly.

Kind Regards,
Ryan
[email protected]

My ClickRewards also didn't post several weeks ago, but I got the distinct impression that the problem was w/ ClickRewards, & not WebFlyer, given my past experience (re: WebFlyer submitting ClickRewards info on a weekly basis).

My call to the WebFlyer folks regarding the aforementioned missing miles (to confirm what I suspected to be true re: the miles already having been submitted) included an additional question re: a WebFlyer product, & turned out to be one of the most courteous, professional-yet-relaxed, & expeditious customer service interactions I've ever experienced.

Whoever was on the "front line" made the art of customer service seem effortless.

If the end of a telephone-based customer service interaction could be "rated" akin to the online BizRate pop-up, make-a-selection-to-tell-us-what-you-think system, I would have "pressed" the button for "Outstanding".

[This message has been edited by ILTE_Miles (edited 09-05-2001).]

Just wanted to let you know that my friend got this sorted out. Seemed to be a ClickRewards problem and the WebFlyer staff was very helpful.