<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by Ryan at WebFlyer:
We run reports at the end of each week to calculate the number of ClickRewards miles that should be rewarded for each customer. We then send those reports on to ClickRewards. From that point, depending on how busy ClickRewards is, the time may vary as to when an individual customer's ClickRewards miles will post to their account.</font>
My ClickRewards also didn't post several weeks ago, but I got the distinct impression that the problem was w/ ClickRewards, & not WebFlyer, given my past experience (re: WebFlyer submitting ClickRewards info on a weekly basis).
My call to the WebFlyer folks regarding the aforementioned missing miles (to confirm what I suspected to be true re: the miles already having been submitted) included an additional question re: a WebFlyer product, & turned out to be one of the most courteous, professional-yet-relaxed, & expeditious customer service interactions I've ever experienced.
Whoever was on the "front line" made the art of customer service seem effortless.
If the end of a telephone-based customer service interaction could be "rated" akin to the online BizRate pop-up, make-a-selection-to-tell-us-what-you-think system, I would have "pressed" the button for "Outstanding".
[This message has been edited by ILTE_Miles (edited 09-05-2001).]