Complaining about missing miles and extra miles
Dec 7, 2005 | 7:48 pm
#31
FlyerTalk Evangelist
Join Date: Nov 2002
Location: BOS, MHT
Programs: AA ltg, B6, DL, UA, AS, SPG/Marriott Plt, HH, Hyatt
Posts: 10,062
missing points.com miles??? try these tips:
Heres a big one in the "missing miles & points" category, and how to handle it.
Points.com.
I had many many dealings with these points.com jokers. Stay away.
but in the meantime, try these people:
"Mike Glass" <[email protected]>
he's the top dawg for all things database, software and fixing issues, as far as I got w/miles finally showing up... still looking for a number but i bet if you CC him and explain everything with a nice intro, he may help--if still there.
Michael Baruch
<[email protected]>
Director, Partner Marketing
Points International
179 John Street, 8th Floor
Toronto, Ontario M5T 1X4
tel: 416-596-6393
fax:416-595-6444
efax:786-549-7932
this guy is your typical have no time for this marketer A type personality who actually sells the concept that this stuff works... for the client, not you and I. But see if he can help too. seems to be not a bs type of guy but still in sales. srry if you are, but thats just my opin...
Lissa Romano
Manager, Customer Delight
Points International Ltd.
Ph: 416.596.6370 ext 3023
Fax: 416.596.3268
[email protected]
she sucks. takes too many days off to deal with this stuff and helps no one. I was NOT delighted... but I wondered if she was at least some kind of bimbo hottie... cuz she was stooopid as hell!
well, CC and barrage them all! you will eventually get your points but you must NEVER let down until you see them post. Never!
make em sweat. trust me. I took a year to help 100 Fters get about a total of 10k AA miles (via points.com) each!
wow.
good luck!
MM
and spread the word on this too mates! stop others from using them! they are a legal scam!
oh and AVOID the UNITED MALL!!
they fail to post and when they finally do, its too late to book that flight that you had needed the few miles for, and so you lose. I have whole folders on this...
got contacts there too.
Points.com.
I had many many dealings with these points.com jokers. Stay away.
but in the meantime, try these people:
"Mike Glass" <[email protected]>
he's the top dawg for all things database, software and fixing issues, as far as I got w/miles finally showing up... still looking for a number but i bet if you CC him and explain everything with a nice intro, he may help--if still there.
Michael Baruch
<[email protected]>
Director, Partner Marketing
Points International
179 John Street, 8th Floor
Toronto, Ontario M5T 1X4
tel: 416-596-6393
fax:416-595-6444
efax:786-549-7932
this guy is your typical have no time for this marketer A type personality who actually sells the concept that this stuff works... for the client, not you and I. But see if he can help too. seems to be not a bs type of guy but still in sales. srry if you are, but thats just my opin...
Lissa Romano
Manager, Customer Delight
Points International Ltd.
Ph: 416.596.6370 ext 3023
Fax: 416.596.3268
[email protected]
she sucks. takes too many days off to deal with this stuff and helps no one. I was NOT delighted... but I wondered if she was at least some kind of bimbo hottie... cuz she was stooopid as hell!
well, CC and barrage them all! you will eventually get your points but you must NEVER let down until you see them post. Never!
make em sweat. trust me. I took a year to help 100 Fters get about a total of 10k AA miles (via points.com) each!
wow.
good luck!
MMand spread the word on this too mates! stop others from using them! they are a legal scam!
oh and AVOID the UNITED MALL!!
they fail to post and when they finally do, its too late to book that flight that you had needed the few miles for, and so you lose. I have whole folders on this...
got contacts there too.
Dec 8, 2005 | 6:17 am
#32
Original Member
Join Date: May 1998
Location: Reno, NV (RNO)
Programs: AA LT Platinum, AS, UA Premier Silver, DL, HHonors Gold, Marriott LT Titanium, Hyatt, IHG Platinum
Posts: 4,723
I try to be "above board" with all of the loyalty programs that do a fairly good job in resolving missing points/miles when I bring that to their attention. Surprisingly, I have found that the vast majority of programs are helpful and post (some quicker than others) missing items.
On one occasion a few years ago, a major loyalty program overcredited my FF account by close to 15,000 miles. This was after 7-8 months of back and forth with one of the program leads as I attempted to receive the proper credits for a bonus promotion. When I called the overcredit to their attention, I was permitted to keep the extra miles because "of all the issues I had with getting the correct mileage posted".
GoldPoints is the one program that I would never notify of an overcredit, although I very much doubt that they ever overcredit anyone. The lies they told, and the pain and agony they inflicted in attempting to receive miles from the ValueMags promotion a number of years ago, has forever put a stain on this program. Their utter contempt for the customer is something I, and many other FlyerTalkers, will never forget. I owe them nothing and that is exactly what they will get from me.
On one occasion a few years ago, a major loyalty program overcredited my FF account by close to 15,000 miles. This was after 7-8 months of back and forth with one of the program leads as I attempted to receive the proper credits for a bonus promotion. When I called the overcredit to their attention, I was permitted to keep the extra miles because "of all the issues I had with getting the correct mileage posted".
GoldPoints is the one program that I would never notify of an overcredit, although I very much doubt that they ever overcredit anyone. The lies they told, and the pain and agony they inflicted in attempting to receive miles from the ValueMags promotion a number of years ago, has forever put a stain on this program. Their utter contempt for the customer is something I, and many other FlyerTalkers, will never forget. I owe them nothing and that is exactly what they will get from me.
Dec 8, 2005 | 8:12 am
#33
FlyerTalk Evangelist
Join Date: Nov 2002
Location: BOS, MHT
Programs: AA ltg, B6, DL, UA, AS, SPG/Marriott Plt, HH, Hyatt
Posts: 10,062
I also try to be above board but I have honestly thrown a lot of that mentality out the window when it comes to some marketing initiatives that companies like points.com and the airlines are doing these days...
In a slight way, I liken it to when I was 18 and had a fake ID. Would not drink and drive or cause trouble because I was smart enough to know about that problem, and mostly I just attended the college parties my peers went to, but yes, I certainly DID need that secret ace in the hole in case I needed to get into a bar. I would do what it takes to cheat the system to be happy and survive college's earlier years... No one had to know of this but you, me and my closer UMASS, Amherst college friends
Wrong you say? well whatever. Get a life. I got my own rules in some of these areas that work for me, and am responsible for my actions if the ....e hits the fan. But like I say: in the case of companies like GoldPoints, Points.com and some of the airlines and lots of rebate gigs, it is usually them giving us ....e, and its a huge freakin fan! You almost really do NEED to have a sort of secret way in to get around their customer service bouncers, dontcha?
And furthermore, with miles and points, and promos of the like (rebate scams, etc) I find a few dynamics going on lately: Companies are messing with customers a lot more lately. Its a trend and we fall into easy traps Yup, companies are sophisticated but strained. They have become desperate. Desperate times make for desperate measures! They somehow let themselves subscribe to beliefs and ideals coming from on high that do not allow for realistic and proper monetary forecasting, marketing reality, and the true needs of their own consumer, who is often strained by their own economic issues! Nevertheless, they still power thru the relentless and selfless need to sell sell sell (and often take ownership of NOTHING product-wise, which is why your new cell phone and its service stink, or that software already needs an expensive upgrade). They do this despite the shortcomings and consequences that anyone with a brain can clearly see! But um, they make money so we are supposed to trust and look up to them? huh? Well, again, I say: Get a life!
This goes further than just American Capitalism because the foundations for that are much more honorable, I think. No, these kinds of organizations therefore decide that they must continue to find ways to both maintain what money they have, and also keep making it based only on the sheer will to survive, not just to build a better community or some sort of real loyalty, relationship or longevity, etc. They do this by duping you and I with schemes that look decent and feel right, but then we find ourselves out in the cold scratching our collective heads wondering what happened and if its worth chasing down the $30 rebate or the 5,000 missing airline miles from XYZ promotion we should have printed outoh well, forget it. And if we do pursue, we run the gauntlet and often start by calling on far off and often clueless 3rd party customer service reps who are named Latisha J and Chrissi in the Seattle office, who have no ID extension or last name, and wont tell you anything but the commonly heard annoying script of the day. But that's ok hun, I'm the only one here with that name in case you have to call back and actually get thru the phone prompts!
And so, you get scared off by gold points, Im scared off by Points.com and United's mall, he's scared off by AA, she's scared off by NWA, they are scared by this or that bank, and someone else is scared off by, I dunno, Walmart or Home Depot! Doesnt matter, you get the idea.
What happens is that we are ALL reluctant to shop! To consume... afraid to participate in a game that will invariably always try to eat us alive no matter what the status or level we thought we have attained with them. And the reason? Gordon Gecko said it: because they can! You know what else he said...
Somethins gotta change, mate, and it starts with you and I!
Because this fear to consume based on bad experiences may ultimately cause the real reason for an economy to shrink, either causing some more of the same desperation that led to all of the above, or somehow finally enabling the much needed wake up call to all of us! Lets hope that happens soon! I say, Make it right or get out!
Now, as a result, with my dealings in all things miles and points, at least, I will openly and blatantly seek out and find every way I can to dupe the system, cheat the marketers, trick the tricksters and tell you all about it, because they made me into this man, and they cant do anything to stop me really. I am not ruining it, its trying to ruin me. And I will do this because, well, as one little guy, it's my ace in the hole... my way to survive, and my out in case that 10,000 miles I legitimately worked hard and honestly for, fails to arrive when they promised. (btw, I dont do it in other worlds, so whatever, naysayers)
Now, what I just said is not 100% always true: I will NOT --repeat NOT "screw over" or intentionally seek out to mess with any company or marketing program that takes the time and effort to do these things:
1) research your deal and make it work. fix the bugs, address the concerns. Spend the long money to maintain the long dollar! You put the deal forth? Test it and make sure it works right! Consider the what ifs!
2) listen to the customer feedback, retain loyalty, make that your goal so that the money just rolls in on its own. Sales will be needed but is less the deathly focus... More so it needs to be about building networks and relationships that last and share with others. You dont do that, you deserve to be walked all over in life and in business, in my opinion! I aint sayin I am 100% right about my ways, but I KNOW these scam marketers sure aint, and they are steeling YOUR money, not just mine.
3) be good, be smart, be tough, make do, be inclusive, be fair, give bones, rinse, lather, repeat. It's not "what if something goes wrong" or "it wont because we think we are perfect," rather, it's "how can we fix it for everyone so it goes wrong less and we are there to be accountable for it" that counts for this man!!
these kinds of businesses get me to shop their always and guess what: They are rarely found on the tarmac these days! Sad but true. Oh i hope it changes and some take a lesson from others!
Passionate MM surely about to get some cheers and jeers here.
In a slight way, I liken it to when I was 18 and had a fake ID. Would not drink and drive or cause trouble because I was smart enough to know about that problem, and mostly I just attended the college parties my peers went to, but yes, I certainly DID need that secret ace in the hole in case I needed to get into a bar. I would do what it takes to cheat the system to be happy and survive college's earlier years... No one had to know of this but you, me and my closer UMASS, Amherst college friends
Wrong you say? well whatever. Get a life. I got my own rules in some of these areas that work for me, and am responsible for my actions if the ....e hits the fan. But like I say: in the case of companies like GoldPoints, Points.com and some of the airlines and lots of rebate gigs, it is usually them giving us ....e, and its a huge freakin fan! You almost really do NEED to have a sort of secret way in to get around their customer service bouncers, dontcha?
And furthermore, with miles and points, and promos of the like (rebate scams, etc) I find a few dynamics going on lately: Companies are messing with customers a lot more lately. Its a trend and we fall into easy traps Yup, companies are sophisticated but strained. They have become desperate. Desperate times make for desperate measures! They somehow let themselves subscribe to beliefs and ideals coming from on high that do not allow for realistic and proper monetary forecasting, marketing reality, and the true needs of their own consumer, who is often strained by their own economic issues! Nevertheless, they still power thru the relentless and selfless need to sell sell sell (and often take ownership of NOTHING product-wise, which is why your new cell phone and its service stink, or that software already needs an expensive upgrade). They do this despite the shortcomings and consequences that anyone with a brain can clearly see! But um, they make money so we are supposed to trust and look up to them? huh? Well, again, I say: Get a life!
This goes further than just American Capitalism because the foundations for that are much more honorable, I think. No, these kinds of organizations therefore decide that they must continue to find ways to both maintain what money they have, and also keep making it based only on the sheer will to survive, not just to build a better community or some sort of real loyalty, relationship or longevity, etc. They do this by duping you and I with schemes that look decent and feel right, but then we find ourselves out in the cold scratching our collective heads wondering what happened and if its worth chasing down the $30 rebate or the 5,000 missing airline miles from XYZ promotion we should have printed outoh well, forget it. And if we do pursue, we run the gauntlet and often start by calling on far off and often clueless 3rd party customer service reps who are named Latisha J and Chrissi in the Seattle office, who have no ID extension or last name, and wont tell you anything but the commonly heard annoying script of the day. But that's ok hun, I'm the only one here with that name in case you have to call back and actually get thru the phone prompts!
And so, you get scared off by gold points, Im scared off by Points.com and United's mall, he's scared off by AA, she's scared off by NWA, they are scared by this or that bank, and someone else is scared off by, I dunno, Walmart or Home Depot! Doesnt matter, you get the idea.
What happens is that we are ALL reluctant to shop! To consume... afraid to participate in a game that will invariably always try to eat us alive no matter what the status or level we thought we have attained with them. And the reason? Gordon Gecko said it: because they can! You know what else he said...
Somethins gotta change, mate, and it starts with you and I!
Because this fear to consume based on bad experiences may ultimately cause the real reason for an economy to shrink, either causing some more of the same desperation that led to all of the above, or somehow finally enabling the much needed wake up call to all of us! Lets hope that happens soon! I say, Make it right or get out!
Now, as a result, with my dealings in all things miles and points, at least, I will openly and blatantly seek out and find every way I can to dupe the system, cheat the marketers, trick the tricksters and tell you all about it, because they made me into this man, and they cant do anything to stop me really. I am not ruining it, its trying to ruin me. And I will do this because, well, as one little guy, it's my ace in the hole... my way to survive, and my out in case that 10,000 miles I legitimately worked hard and honestly for, fails to arrive when they promised. (btw, I dont do it in other worlds, so whatever, naysayers)
Now, what I just said is not 100% always true: I will NOT --repeat NOT "screw over" or intentionally seek out to mess with any company or marketing program that takes the time and effort to do these things:
1) research your deal and make it work. fix the bugs, address the concerns. Spend the long money to maintain the long dollar! You put the deal forth? Test it and make sure it works right! Consider the what ifs!
2) listen to the customer feedback, retain loyalty, make that your goal so that the money just rolls in on its own. Sales will be needed but is less the deathly focus... More so it needs to be about building networks and relationships that last and share with others. You dont do that, you deserve to be walked all over in life and in business, in my opinion! I aint sayin I am 100% right about my ways, but I KNOW these scam marketers sure aint, and they are steeling YOUR money, not just mine.
3) be good, be smart, be tough, make do, be inclusive, be fair, give bones, rinse, lather, repeat. It's not "what if something goes wrong" or "it wont because we think we are perfect," rather, it's "how can we fix it for everyone so it goes wrong less and we are there to be accountable for it" that counts for this man!!
these kinds of businesses get me to shop their always and guess what: They are rarely found on the tarmac these days! Sad but true. Oh i hope it changes and some take a lesson from others!
Passionate MM surely about to get some cheers and jeers here.