Heres a big one in the "missing miles & points" category, and how to handle it.
Points.com.
I had many many dealings with these points.com jokers. Stay away.
but in the meantime, try these people:
"Mike Glass" <
[email protected]>
he's the top dawg for all things database, software and fixing issues, as far as I got w/miles finally showing up... still looking for a number but i bet if you CC him and explain everything with a nice intro, he may help--if still there.
Michael Baruch
<
[email protected]>
Director, Partner Marketing
Points International
179 John Street, 8th Floor
Toronto, Ontario M5T 1X4
tel: 416-596-6393
fax:416-595-6444
efax:786-549-7932
this guy is your typical have no time for this marketer A type personality who actually sells the concept that this stuff works... for the client, not you and I. But see if he can help too. seems to be not a bs type of guy but still in sales. srry if you are, but thats just my opin...
Lissa Romano
Manager, Customer Delight
Points International Ltd.
Ph: 416.596.6370 ext 3023
Fax: 416.596.3268
[email protected]
she sucks. takes too many days off to deal with this stuff and helps no one. I was NOT delighted... but I wondered if she was at least some kind of bimbo hottie... cuz she was stooopid as hell!
well, CC and barrage them all! you will eventually get your points but you must NEVER let down until you see them post. Never!
make em sweat. trust me. I took a year to help 100 Fters get about a total of 10k AA miles (via points.com) each!
wow.
good luck!
MM
and spread the word on this too mates! stop others from using them! they are a legal scam!
oh and AVOID the UNITED MALL!!
they fail to post and when they finally do, its too late to book that flight that you had needed the few miles for, and so you lose. I have whole folders on this...
got contacts there too.