Miles belong to whom ?
Jun 18, 2005 | 1:43 am
#1
Original Poster
Join Date: Mar 2003
Location: here, there and everywhere
Posts: 160
Miles belong to whom ?
If the flight I took was credited wrongly to another FFP program due to check-in staff error and I request the airline to delete them to credit to another. The airline refused to do so. Can I claim that they are my miles and the airline took my miles ? The airline claimed that miles are not mine, but airline's.
Jun 18, 2005 | 3:21 am
#2
Join Date: Nov 2003
Location: Sweden
Posts: 562
I think that if you check the rules for your FF program you will find exactly that fact that the miles belong to the program and not the member. Also they usually reserve the right to do pretty much anything with the miles.
On the other hand, I have been in the same situation myself. In that case I had no problems getting the airline (SK) to remove the miles from EuroBonus and credit them to Miles&More instead.
On the other hand, I have been in the same situation myself. In that case I had no problems getting the airline (SK) to remove the miles from EuroBonus and credit them to Miles&More instead.
Jun 18, 2005 | 10:30 am
#3
FlyerTalk Evangelist
Join Date: May 1998
Location: Massachusetts, USA; AA 2.996MM & Plat Pro, DL 1MM, GM & Flying Colonel
Posts: 25,037
It's not really a question of who they belong to. They belong to the airline, which keeps track of them on your behalf. You don't "own" anything.
The real question here, though, is what is the airline's responsibility in managing your account. They owe you a reasonable level of care in this regard. Based on your post, they haven't shown it. If you have any evidence to back up your statement that it was the check-in staff's error, I'd pursue it further with the airline. They can't duck out of responsibility for their own staff's errors by simply refusing to fix them, especially when fixing them is still possible.
The real question here, though, is what is the airline's responsibility in managing your account. They owe you a reasonable level of care in this regard. Based on your post, they haven't shown it. If you have any evidence to back up your statement that it was the check-in staff's error, I'd pursue it further with the airline. They can't duck out of responsibility for their own staff's errors by simply refusing to fix them, especially when fixing them is still possible.
Jun 18, 2005 | 10:40 am
#4
Flyertalk Evangelist and Moderator: Coupon Connection and Travel Products
Join Date: Jul 2000
Location: Milton, GA USA
Programs: Hilton Diamond, IHG Platinum Elite, Hyatt Discoverist, Radisson Elite
Posts: 19,217
What FFP number printed on your boarding pass?
That is usually what determines which program you will receive credit in.
William
That is usually what determines which program you will receive credit in.
William
Jun 21, 2005 | 6:44 pm
#5
Join Date: Oct 2002
Location: Canberra, ACT, Australia
Programs: QP Life, AA Nothing, QF Bronze
Posts: 946
Originally Posted by wharvey
What FFP number printed on your boarding pass?
That is usually what determines which program you will receive credit in.
William
That is usually what determines which program you will receive credit in.
William
I didn't bother getting the points swapped over. The AA status qualifying year was about to end and I was nowhere near qualifying for the next tier.
So it was very odd, but apparently the boarding pass does not always have the last word.
Alan.