What do we want from an airline website?
May 11, 2001 | 3:49 am
#1
Original Poster
Join Date: Sep 2000
Location: Edinburgh, Scotland
Posts: 1,213
What do we want from an airline website?
Doesn't the quality and scope of airline websites vary greatly from airline to airline.
I sometimes get frustrated when a piece of information that I expect from an airline isn't available on their website.
What should we expect on every site?
My wish list would include:
a full time table
a route map
pictures of the seats (indivudually and not just an interior shot of the aircraft) in each class so we can get an idea about how comfortable it is likely to be
Any other ideas?
Stephen
[This message has been edited by sjharte (edited 05-11-2001).]
I sometimes get frustrated when a piece of information that I expect from an airline isn't available on their website.
What should we expect on every site?
My wish list would include:
a full time table
a route map
pictures of the seats (indivudually and not just an interior shot of the aircraft) in each class so we can get an idea about how comfortable it is likely to be
Any other ideas?
Stephen
[This message has been edited by sjharte (edited 05-11-2001).]
May 11, 2001 | 9:47 am
#2
Join Date: Oct 2000
Location: DFW TX, AA Platinum, Hilton Diamond
Programs: AAdvantage, Hilton, Hertz, Enterprise
Posts: 334
My wish list:
1. immediate posting of miles
2. ability to view/change seat assignments
3. immediate posting of miles
4. ability to bookmark (are you listening AA?)
5. immediate posting of miles
6. ability to process upgrades
7. immediate posting of miles
I'm sure there are more..
SteveH
1. immediate posting of miles
2. ability to view/change seat assignments
3. immediate posting of miles
4. ability to bookmark (are you listening AA?)
5. immediate posting of miles
6. ability to process upgrades
7. immediate posting of miles
I'm sure there are more..
SteveH
May 11, 2001 | 12:32 pm
#5
FlyerTalk Evangelist
Join Date: Feb 2000
Location: Los Angeles
Programs: UA Plat 2MM. DL Plat, AS MVP
Posts: 12,911
Would I would like to see:
1) Ability to change routings
2) Ability to scan in a boarding pass and have an immediate recognition (for missed miles)
3) Ability to book different flights in different classes of service (a la UAL connection or easysabre).
4) Ability to "choose" connection city without having to imput it in as a stop.
What I already appreciate:
1) The fact that the sites exist are a gift to all travelers.
2) The fact that I can be creative in my routings without having to go through an agent.
3) Being able to choose seats
4) Being able to access FF account.
5) Being able to sign up for promotions
1) Ability to change routings
2) Ability to scan in a boarding pass and have an immediate recognition (for missed miles)
3) Ability to book different flights in different classes of service (a la UAL connection or easysabre).
4) Ability to "choose" connection city without having to imput it in as a stop.
What I already appreciate:
1) The fact that the sites exist are a gift to all travelers.
2) The fact that I can be creative in my routings without having to go through an agent.
3) Being able to choose seats
4) Being able to access FF account.
5) Being able to sign up for promotions
May 11, 2001 | 1:11 pm
#6
Flyertalk Evangelist and Moderator: Coupon Connection and Travel Products
Join Date: Jul 2000
Location: Milton, GA USA
Programs: Hilton Diamond, IHG Platinum Elite, Hyatt Discoverist, Radisson Elite
Posts: 19,217
My wish list? That the website would work when I try to access it!!!
Listening united.com and aa.com?
William
Listening united.com and aa.com?
William