Terms of carriage/transportation
#1
Original Poster




Join Date: Sep 1999
Location: Charlotte, NC USA
Programs: AA EXP; Marriott Lifetime / Annual Titanium; Massively Missing Starwood
Posts: 5,443
Terms of carriage/transportation
I know that everyone has extra room in their carry ons for information like this. I was doing some looking and found the terms of carriage for the two airlines I travel most often. I'm going to print them and carry them with me. I know that the airline staff is supposed to provide them if requested, but the last time I asked for a copy from United when I was trying to clear up a problem I was told I could get a copy...but I'd have to stay over night while they located them for me! That's service!
Anyway, here are US and UA respectively:
http://www.usairways.com/customers/t...sportation.htm
http://www.united.com/site/primary/0,10017,2743,00.html
p.s. they also come in handy when trying to overcome insomnia in a hotel room.
Anyway, here are US and UA respectively:
http://www.usairways.com/customers/t...sportation.htm
http://www.united.com/site/primary/0,10017,2743,00.html
p.s. they also come in handy when trying to overcome insomnia in a hotel room.
#2




Join Date: Mar 2001
Location: IAH
Programs: UA 1K, Hyatt Globalist, HH Diamond, Bonvoy Gold
Posts: 160
Here's one more (for NW). What I find useful is to upload documents like this to my palm pilot. That solves the paper problem!
http://www.nwa.com/contract.html
Aloha
http://www.nwa.com/contract.html
Aloha
#3




Join Date: Mar 2001
Location: Dallas
Programs: AA EXP/5MM; DL DM; HHonors DIAM; Marriott GLD
Posts: 4,132
Hmmm....
I'm glancing at the AA document and finding quite a few surprises:
1) If I hold an open ticket and AA increases the fare before I travel, they can ask for a surcharge.
2) No denied boarding compensation if AA decides to fly a smaller aircraft without notice.
3) No denied boarding compensation when flying in F or J if space is available in J or Y.
4) On American Eagle, maximum denied boarding compensation is $100.
5) Wheelchairs, etc. are not subject to the normal baggage liability rules.
6) Minimum required check-in time for international flights is only 30 minutes (you also have to be at the gate 30 minutes ahead of time, too-- so I'm not sure how this works).
7) Document appears silent about the all too common situation of arriving well ahead of check-in only to check-in late due to slow moving lines, insufficient staff, etc.
8) I could be denied boarding or removed from a flight for an offensive odor not caused by a handicap or illness (need to be careful about eating Mexican food).
9) I could be denied boarding if I'm clothed in a manner that would cause discomfort or offense to other passengers. (Not sure if they are talking about clashing colors, poor style, or what).
10) I can't be barefoot.
11) Refunds for tickets worth $3,000 and above can't be dealt with at airports or CTOs. Instead, they must be sent to Tulsa.
12) AA can refuse to issue a refund to me in other than the country of purchase. (Can be tricky for frequent international travelers).
13) AA will disassemble and reassemble wheelchairs and other assistive devices when necessary.
14) AA's not respsonsible if they do not ensure that essential needs of food, water, restroom facilities, and basic medical assistance are met during very lengthy onboard delays.
I'm glancing at the AA document and finding quite a few surprises:
1) If I hold an open ticket and AA increases the fare before I travel, they can ask for a surcharge.
2) No denied boarding compensation if AA decides to fly a smaller aircraft without notice.
3) No denied boarding compensation when flying in F or J if space is available in J or Y.
4) On American Eagle, maximum denied boarding compensation is $100.
5) Wheelchairs, etc. are not subject to the normal baggage liability rules.
6) Minimum required check-in time for international flights is only 30 minutes (you also have to be at the gate 30 minutes ahead of time, too-- so I'm not sure how this works).
7) Document appears silent about the all too common situation of arriving well ahead of check-in only to check-in late due to slow moving lines, insufficient staff, etc.
8) I could be denied boarding or removed from a flight for an offensive odor not caused by a handicap or illness (need to be careful about eating Mexican food).
9) I could be denied boarding if I'm clothed in a manner that would cause discomfort or offense to other passengers. (Not sure if they are talking about clashing colors, poor style, or what).
10) I can't be barefoot.
11) Refunds for tickets worth $3,000 and above can't be dealt with at airports or CTOs. Instead, they must be sent to Tulsa.
12) AA can refuse to issue a refund to me in other than the country of purchase. (Can be tricky for frequent international travelers).
13) AA will disassemble and reassemble wheelchairs and other assistive devices when necessary.
14) AA's not respsonsible if they do not ensure that essential needs of food, water, restroom facilities, and basic medical assistance are met during very lengthy onboard delays.
#5



Join Date: May 1999
Posts: 6,084
Here's another one, for the Hawaiian Airlines:
http://hawaiianair.com/about/corpora...riage_full.asp
http://hawaiianair.com/about/corpora...riage_full.asp
#6



Join Date: May 1999
Posts: 6,084
One more, DL's:
http://www.delta.com/pdfs/contract_of_carriage.pdf
http://www.delta.com/pdfs/contract_of_carriage.pdf
#7
Join Date: Jan 2001
Location: Austin, TX - AA ExPlat (1.4MM); Hyatt Plat; Hilton Dia; SPG Plat; National ExecElite, Hertz 5*
Posts: 183
Here is CO's:
http://www.continental.com/dash/buil...asp?service_07
http://www.continental.com/dash/buil...asp?service_07

