Terms of carriage/transportation
 

I know that everyone has extra room in their carry ons for information like this. I was doing some looking and found the terms of carriage for the two airlines I travel most often. I'm going to print them and carry them with me. I know that the airline staff is supposed to provide them if requested, but the last time I asked for a copy from United when I was trying to clear up a problem I was told I could get a copy...but I'd have to stay over night while they located them for me! That's service!

Anyway, here are US and UA respectively:
http://www.usairways.com/customers/t...sportation.htm
http://www.united.com/site/primary/0,10017,2743,00.html

p.s. they also come in handy when trying to overcome insomnia in a hotel room.

Here's one more (for NW). What I find useful is to upload documents like this to my palm pilot. That solves the paper problem!
http://www.nwa.com/contract.html

Aloha

Hmmm....

I'm glancing at the AA document and finding quite a few surprises:

1) If I hold an open ticket and AA increases the fare before I travel, they can ask for a surcharge.

2) No denied boarding compensation if AA decides to fly a smaller aircraft without notice.

3) No denied boarding compensation when flying in F or J if space is available in J or Y.

4) On American Eagle, maximum denied boarding compensation is $100.

5) Wheelchairs, etc. are not subject to the normal baggage liability rules.

6) Minimum required check-in time for international flights is only 30 minutes (you also have to be at the gate 30 minutes ahead of time, too-- so I'm not sure how this works).

7) Document appears silent about the all too common situation of arriving well ahead of check-in only to check-in late due to slow moving lines, insufficient staff, etc.

8) I could be denied boarding or removed from a flight for an offensive odor not caused by a handicap or illness (need to be careful about eating Mexican food).

9) I could be denied boarding if I'm clothed in a manner that would cause discomfort or offense to other passengers. (Not sure if they are talking about clashing colors, poor style, or what).

10) I can't be barefoot.

11) Refunds for tickets worth $3,000 and above can't be dealt with at airports or CTOs. Instead, they must be sent to Tulsa.

12) AA can refuse to issue a refund to me in other than the country of purchase. (Can be tricky for frequent international travelers).

13) AA will disassemble and reassemble wheelchairs and other assistive devices when necessary.

14) AA's not respsonsible if they do not ensure that essential needs of food, water, restroom facilities, and basic medical assistance are met during very lengthy onboard delays.

Thanks, Dingo
I was always going to ask for one of these from UA but never remembered when the time was available at the airport.
Doug

Here's another one, for the Hawaiian Airlines:
http://hawaiianair.com/about/corpora...riage_full.asp

One more, DL's:
http://www.delta.com/pdfs/contract_of_carriage.pdf

Here is CO's:
http://www.continental.com/dash/buil...asp?service_07