CompuBank to discontinue Clickrewards Program

I'm extremely angry at CompuBank for discontinuing its ClickRewards program at such short notice. I e-mailed them two days ago and made my feelings clear, but they have yet to reply. Also, the reason they gave ("limited interest") is utter hogwash.

This is stinks! I would venture to guess that most people came to Compubank for the clickmiles, so their excuse that there was no interest was hogwash.
I wonder if this is a sign that they are not able to turn a profit? If so, I'm taking my money elsewhere.
If anyone gets a response from Customer Service, let us know!

I spoke with a gentleman at Clickrewards this morning who manages the CompuBank account. I asked him if they were dumping CompuBank or was it the other way around. He wouldn't say it straight out but still made it clear that CompuBank was the one who pulled out of the deal and that it was likely a financial decision...I also spoke with CompuBank CS who said they had fielded many calls today on the topic. Keep it up everyone!

If they actually think we'll be as loyal to them without the Clickrewards -- they better think again. This was the ONLY thing that differentiated them from the pack of on-line banks. We all know we can do better than CompuBank's interest rates. What else do they have to offer!!!

Someone with some marketing sense needs to get in there.

Of course, the other scenerio is that they're doing so bad that they've got to cut corners...

I called and the agent had no idea what I was talking about, but said she would forward my complaint to the appropriate person. Rather untypical for Compubank, as their phone reps are usually some of the best. Maybe she was "playing dumb."

I signed up for the account and got the 20 bonus dollars, but never got around to changing my direct deposit from usabancshares.com to compubank. The reason I never did was all of the restriciotns and hold warnings that were in the lenghty terms to sign up for the account. I feared losing access to money for a few days due to their rules.

Well looks like it was a smart move on my part. Even in rural Kentucky (where I work) and Southern Illinois), I usually put 800-1000 a month on Diners and 100 on my Mastercard debit card. So the hassle wasn't really worth giving up 100 miles a month. Maybe I'll sign up for the AA Citibank card.

If you sign up for a direct transfer, which you can do on line, you still get the bonus miles as if you signed up for direct deposit. I don't remember if you got them for the date you signed up or got your signed form mailed into them, so it may be too late, but it may still be worth a few bonus miles.

I just called Compubank and emailed them as well.

I am most upset with their execuse - "lack of interest"

If there isn't any good program to replace the Clickreward, I will definitely close my accounts.

ALSO WATCH OUT:
Compubank cleared another customer's checks against my checking accounts. And they did it TWICE in one month. (because two account numbers are very similar) I have called several times to change my account number. The customer rep has been giving me horrible advice. One rep tole me that they would put a notice with my account # on every computer at the Check-Clearing department. So when they clear checks in the future, they will pay extra attention to my account. What an amazingly clever idea! How many checks do they clear a day?? Another customer rep asked me just to open another account, but he forgot to mention the second account you open has almost exact account number as your previous account with the exception of the last digit.

And for those of us who find sudden discontinuation of the ClickRewards program just what we've been praying for, Compubank has made a number of "pricing improvements" - solely for our benefit, of course.

There's a $2 sevice fee if the average balance for (non-interest bearing!) checking account falls below $250, all fees are increased, official checks are no longer free ($2.50 now), paper copies of statements are $5 each, and account closed within 90 days of activation will incur $20 fee.

Wow, Compubank, way to go...

Wow, you're right I was praying for them to get rid of click rewards, it was such a burden on my account. And the increased fees on non-interest bearing accounts is a fabulous move! I am glad to see companies finally paying attention to their customers' needs and desires. It's the little things like this that seperate them from their competition.

I'm sensing a pattern here. New fees, they cut the referral bonus in half, they eliminated ClickRewards which must have cost them money, I would have to guess that things aren't so good over at Compubank.

I am going to close my accounts with them. Could someone suggest a good on-line bank as far as a money market account is concerned. Compubank is paying around 5%, my bank in Florida pays a whopping 2 1/2%.

usabancshares.com (5% interest, no fees)

virtualbank.com (6% interest, no fees)

Dinosaur Hunter,

Thanks a million.

First Internet Bank of Indiana (FirstIB, http://www.firstib.com ) offers no-fee, no mini balance checkin account that earns 5.00%, and I really like the way they organized their bill-payment system (free of charge, as well). Their Money Market Account pays 5.96%, but charges $4.95 monthly fee if average balance is below $4,000.

National Interbank has a checking account that pays 4% and a money market acount that pays 5.65% - all with no niminum balance requirements. You can also get a $50 bonus, if you open your account with them through Gomez.com savings center.


[This message has been edited by VladdieD (edited 01-31-2001).]

Another check story: Last month I wrote a check to the USPS, but forgot to sign it, and the mailman didn't notice. I never received word from USPS that I needed to sign the check.

About a week later, the check cleared though my account - still with no signature - even the check image had no signature. Geez!