I sent a second email to frecuenta asking for the transfer and received the reject email again:

"Thank you for your inquiry into Frecuenta/Hilton Honors transfers.
Unfortunately, enrollment and bonus miles are not eligible for transfer to
Hilton Honors. Only miles earned for Mexicana flights are eligible for
transfers. Please check our website: www.mexicana.com.mx/mx2/english/Frecuenta/beneficios/benehilton.asp

Thank you."


http://www.flyertalk.com/forum/frown.gif

I also get the "wrong account number" message now. I sent an email to transfer points last weekend, and on Tuesday received the following reply:

--------------------------------------
Thank you for your e-mail. The request to transfer 5,000 kilometers from each Frecuenta account to 10,000 Hilton Honors points (each account) has been requested. Due to the heavy call volume that Hilton is receiving, we have been advised that transfers are taking up to 4 weeks. Your patience is appreciated.
---------------------------------------

I checked online on Thursday, but nothing was taken out yet. But now I get the "wrong account" message. Don't know whether or not the system is down, or if I've been terminated!!!

Well, since I got the initial positive message and haven't received a negative one,
I hope the points get transferred

Well, here's a new e-mail response from Frecuenta. I received my card in the mail, then requested my PIN by e-mail. They sent my PIN number two days later. I then e-mailed a second time requesting the transfer and this is the response I got.

"Thank you for your e-mail. The request to transfer 5,000 kilometers from
each Frecuenta account to 10,000 Hilton Honors points (each account) has
been requested. Due to the heavy call volume that Hilton is receiving, we
have been advised that transfers are taking up to 4 weeks.

Your patience is appreciated.

Thank you,

Mexicana Airlines
Frecuenta Dept USA"

Thats a long time for them to remain on hold for an agent!

http://www.flyertalk.com/forum/biggrin.gif

TW

Well, after a morning of "wrong account number", I finally got in. But they haven't
taken the 3125 out of my account yet. So even though they sent me the "positive" e-mail, I wonder if I'll ever see the 10K in my Hilton account!

I was one of the fortunate ones that was able to get the transfer done and banked 10,000 HHonors points. However, my father just sent the same e-mail, a week later, and was told that the miles were not eligible. I agree with some of the previous posts in that "the party may be over."

I guess I was also too late for the fiesta... I got the same reply as geo1004 today:

> Thank you for your inquiry into Frecuenta/Hilton Honors transfers.
> Unfortunately, enrollment and bonus miles are not eligible for transfer to
> Hilton Honors. Only miles earned for Mexicana flights are eligible for
> transfers. Please check our website:

It seems that this may be a "sort of cultural" issue: it works one day and not another.

I, too, signed up and did receive my number and pin via email. I then attempted to obtain their "distinguished client" card for $150 which gives you bonus miles when you fly C class. According to the web site this can be purchased at any Mexicana office. I went to the local one by the SFO airport where I spent 30 minuted while the 2 women in the office called all around to find out about it. They had no ide what I was talking about. I made them look it up on their own web site. The final outcome was that it was only available at any Mexicana office IN MEXICO. The web site does not say that.

I've also got this email reply http://www.flyertalk.com/forum/frown.gif :

> Thank you for your inquiry into Frecuenta/Hilton Honors transfers.
> Unfortunately, enrollment and bonus miles are not eligible for transfer to
> Hilton Honors. Only miles earned for Mexicana flights are eligible for
> transfers. Please check our website:
>
> www.mexicana.com.mx/mx2/english/Frecuenta/beneficios/benehilton.asp
>
> Thank you.


Anyone can help?

Yes, the party is over. Should have transfer my miles earlier. Here is my second and reply

__________________________________________________ ________
When I enrolled to the program three months ago.
There is no such restriction on the web. Since the
rule was added recently, shouldn't the miles I
received before the change qualify for the transfer?
I will appreciate if you can reconsider my situation
again. Thanks and happy holiday.
__________________________________________________ ________
Unfortunately, this is being strictly enforced and monitored by both
Hilton
and Frecuenta Mexico. The contract is sent up to benefit Mexicana
frequent
flyers with actual flown miles.

Your understanding is appreciated.

Mexicana Airlines
Frecuenta Dept USA



[This message has been edited by OnePassLover (edited 12-20-2000).]

I can confirm that it IS taking 4 weeks. I e-mailed Frecuenta on 11/11/2000. The transfer showed up on my Frecuenta account on 11/14/2000 as 3125 miles deducted from the account to Hilton.

The points, however, did not show up in my Hilton account until 12/14/2000. From my understanding, the delays are on the Hilton side because they have a lot of points to process.

I don't know if this is true, but I CAN confirm that the transfer I made from Continental Airlines on 10/10/2000 STILL HAS NOT POSTED. They are still sticking to the party line of 60-90 days. Well, I'm at about 80, so we'll see what happens.

I certainly hope the Frecuenta transfers aren't dead yet, because I still have one to go!


Mac

------------------
Via con Dios!

Unfortunately, I think the transfers are dead. I got the e-mail on 12/12 saying that
my request would take 4 weeks for the transfer, but nothing has been taken out of my Frequenta account yet. I was probably just past the tail end of this offer, where they sent out the positive response, but caught up with me before the actual transfer took place!

I too had the miles deducted from my frequenta account, but it still has yet to post to my HHonors account.

Macbravery--After 90 days my miles at continental did not turn into Honors points, I had to call again, and it was done within 3 days--they just hope you forget.

Today I received my Global Plus telephone card in the mail. Is there any point in using it to get the Frecuenta bonus in order to transfer miles to Hilton? Is this deal gone for sure?