Flight Attendents
Jun 28, 2000 | 2:44 pm
#1
Original Poster
Join Date: Aug 1999
Location: Wynnewood, PA USA
Posts: 2,325
Flight Attendents
Interesting thread from the plane business message board.\
http://www.planebusiness.com/ubb/For...ML/000268.html
http://www.planebusiness.com/ubb/For...ML/000268.html
Jun 28, 2000 | 3:20 pm
#2
In memoriam
Join Date: Mar 2000
Location: IAD, BOS, PVD
Programs: UA, US, AS, Marriott, Radisson, Hilton
Posts: 7,203
Originally posted by JayBrian:
Interesting thread from the plane business message board.
Interesting thread from the plane business message board.
Jun 30, 2000 | 11:33 pm
#4
Join Date: May 2000
Location: Lincoln, NE (OMA or LNK)
Programs: UA, AA, DL, Starwood/Marriott, Hilton, IHG
Posts: 1,345
I couldn't register and post on the other site and did not want to waste my breath so I am adding here. Sorry if it is misplaced, but at 1:30 am do I get any special dispensation?
Gosh, did a US Airways FA say that they were not there to serve? OMG
I have lived in CLT for three plus years and, as a result, my primary carrier has shifted to US (not necessarily by choice). I have found the MAJORITY of US FA's to be very professional and have one who is now a close friend. She flies a lot of international gigs, so I guess it shows she is the cream of the crop.
Having flown with just about every carrier over the years, I think I have a good feel for customer service. Since I own a service company I know what I expect to give as Total Quality Service to my clients.
Having said this, I have to add that it seems to be the rule and not the exception that a "care-less-about-the-customer" attitude previals among many US FA's.
Also, the farther you get from CLT/PHL/PIT, the worse the counter and gate agents get. I just came back from a CLT-JAX-TPA-PBI run and if I NEVER go back to Palm Beach it certainly won't hurt my feelings. What a joke they were there. Would not let me check in at 7:35 for an 11:30 flight, so I had to lug my bags back to the rental car double parked at the curb and find a place to eat breakfast, then come back and do it all again. While I was driving away, the counter guy was out front smoking a cigarette, so my guess was that he was having a nicotine fit. US strikes again (no pun intended).
The only b***c is getting my wife to understand why I insist upon flying DL and changing planes in ATL when US has non-stops from CLT (even though DL is ALWAYS cheaper!).
Gosh, did a US Airways FA say that they were not there to serve? OMG
I have lived in CLT for three plus years and, as a result, my primary carrier has shifted to US (not necessarily by choice). I have found the MAJORITY of US FA's to be very professional and have one who is now a close friend. She flies a lot of international gigs, so I guess it shows she is the cream of the crop.
Having flown with just about every carrier over the years, I think I have a good feel for customer service. Since I own a service company I know what I expect to give as Total Quality Service to my clients.
Having said this, I have to add that it seems to be the rule and not the exception that a "care-less-about-the-customer" attitude previals among many US FA's.
Also, the farther you get from CLT/PHL/PIT, the worse the counter and gate agents get. I just came back from a CLT-JAX-TPA-PBI run and if I NEVER go back to Palm Beach it certainly won't hurt my feelings. What a joke they were there. Would not let me check in at 7:35 for an 11:30 flight, so I had to lug my bags back to the rental car double parked at the curb and find a place to eat breakfast, then come back and do it all again. While I was driving away, the counter guy was out front smoking a cigarette, so my guess was that he was having a nicotine fit. US strikes again (no pun intended).
The only b***c is getting my wife to understand why I insist upon flying DL and changing planes in ATL when US has non-stops from CLT (even though DL is ALWAYS cheaper!).