I couldn't register and post on the other site and did not want to waste my breath so I am adding here. Sorry if it is misplaced, but at 1:30 am do I get any special dispensation?

Gosh, did a US Airways FA say that they were not there to serve? OMG

I have lived in CLT for three plus years and, as a result, my primary carrier has shifted to US (not necessarily by choice). I have found the MAJORITY of US FA's to be very professional and have one who is now a close friend. She flies a lot of international gigs, so I guess it shows she is the cream of the crop.

Having flown with just about every carrier over the years, I think I have a good feel for customer service. Since I own a service company I know what I expect to give as Total Quality Service to my clients.

Having said this, I have to add that it seems to be the rule and not the exception that a "care-less-about-the-customer" attitude previals among many US FA's.

Also, the farther you get from CLT/PHL/PIT, the worse the counter and gate agents get. I just came back from a CLT-JAX-TPA-PBI run and if I NEVER go back to Palm Beach it certainly won't hurt my feelings. What a joke they were there. Would not let me check in at 7:35 for an 11:30 flight, so I had to lug my bags back to the rental car double parked at the curb and find a place to eat breakfast, then come back and do it all again. While I was driving away, the counter guy was out front smoking a cigarette, so my guess was that he was having a nicotine fit. US strikes again (no pun intended).

The only b***c is getting my wife to understand why I insist upon flying DL and changing planes in ATL when US has non-stops from CLT (even though DL is ALWAYS cheaper!).