Update your Starwood SPG profile and earn 500 points
Dec 21, 2014, 1:48 am
#48
Join Date: Aug 2004
Location: South Bend, IN
Programs: Caesars-Diamond Hilton-Diamond IHG-Plat MGM-Gold Wyndham-Diamond Hertz-PresCircle National-Exec
Posts: 658
Dec 28, 2014, 7:38 am
#49
Original Member, Moderator: Hotel Deals and MilesBuzz
Original Poster
Join Date: May 1998
Location: Washington, DC
Posts: 14,257
Jan 2, 2015, 11:47 am
#52
FlyerTalk Evangelist
Join Date: Apr 2002
Location: Madison, WI, USA
Posts: 14,162
Well, this sucks. As of 31 December the points hadn't posted and today when I tried to log in, I was instructed to call customer services because of lack of activity. I did and they restored my account but the points are gone. It's only 2740 points, but if the 500 points had posted as it did for others, my account wouldn't have zeroed out. No warning at all from Starwood.
Jan 2, 2015, 2:23 pm
#53
Join Date: Dec 2012
Location: YVR, HNL
Programs: AS 75k, UA peon, BA Bronze, AC E50k, Marriott Plat, HH Diamond, Fairmont Plat (RIP)
Posts: 7,833
Nada for me and Mr. Fink as well. I have screenshots of each step (registration, updating the account etc) but I just don't know if I can face the hassle of calling in for a measly 500 points. Sigh. 
Jan 6, 2015, 12:12 pm
#55
Join Date: Dec 2012
Location: YVR, HNL
Programs: AS 75k, UA peon, BA Bronze, AC E50k, Marriott Plat, HH Diamond, Fairmont Plat (RIP)
Posts: 7,833
Just an FYI for anyone who's points, like mine, haven't posted. I called SPG just now and, after some checking, the rep told me the bonus points had to be posted manually and they were swamped but doing them in batches and trying to catch up. They hoped to get through them in the next couple of weeks. She said if I didn't see them by the end of the month, to call back.
Jan 30, 2015, 7:52 pm
#57
Join Date: Dec 2012
Location: YVR, HNL
Programs: AS 75k, UA peon, BA Bronze, AC E50k, Marriott Plat, HH Diamond, Fairmont Plat (RIP)
Posts: 7,833
Another update. Still no points posted as of tonight. I called (I had to call for something else anyway) and was told they are still backlogged and to check my account again on Monday. If not posted Monday, I should call back again. This is getting a bit ridiculous for 500 points.
Feb 13, 2015, 4:49 pm
#60
Join Date: Dec 2012
Location: YVR, HNL
Programs: AS 75k, UA peon, BA Bronze, AC E50k, Marriott Plat, HH Diamond, Fairmont Plat (RIP)
Posts: 7,833
Well call me persistent (or stupid) but I am now on call number 12 over the past 2 months about these measly 500 points. I wouldn't care except I want them to keep my balance from expiring as I haven't had any activity in awhile.
Every single rep says the same thing after putting me on a lengthy hold: it is absolutely done, you'll see the points in your account in 2-3 days. 10 days later - no points. Next rep, same thing. Rinse and repeat. I just laugh now when they tell me that the previous rep didn't do it right but they have definitely taken care of it, as the one 5 minutes ago told me yet again.
By far, the worst ever customer service I have ever encountered. Obviously this is a valid promo as some accounts are credited just fine and they can see the correct activity that earned the points. How hard can it be for a CS rep to credit 500 stupid points to an account?
The worst!
Every single rep says the same thing after putting me on a lengthy hold: it is absolutely done, you'll see the points in your account in 2-3 days. 10 days later - no points. Next rep, same thing. Rinse and repeat. I just laugh now when they tell me that the previous rep didn't do it right but they have definitely taken care of it, as the one 5 minutes ago told me yet again.
By far, the worst ever customer service I have ever encountered. Obviously this is a valid promo as some accounts are credited just fine and they can see the correct activity that earned the points. How hard can it be for a CS rep to credit 500 stupid points to an account?
The worst!