Anyone have a phone number for the wonderful Cartera?

Still no miles :(

Miles posted 11/4/13.

Nothing here yet, it's been 30 days so have followed up again with CS to see what the status is.

Mine shipped from Tumi warehouse. I was not aware you could return to a Tumi store. I bought a bag I love and is in high demand. But could have bought a second one and then request a store credit just to keep the miles. Can you let us know how it goes with your return?

Still nothing here even on the aadvantageshopping site. I've opened up a new case with them again since the existing agent that was assigned to my case never responds.

35 points/$ eBags AAdvantage Mall
 

Ok this is related. So happens that Tumi has now a 20% sitewide sale and all authorized retailers follow suit So EBAGs is reflecting a 20% discount as well ( no coupon needed)

I used my Discover card for the extra points and it has a Price Guarantee within 90 days. Ebags is just 10 days??

I dont want to risk the miles if I file for price rollback with eBags. But not sure if this is the correct avenue or just call Discover and file for a price guarantee

I am sure lots of people bought Tumi and have this issue and while the miles are good , 20% refund is even better

Thoughts? Suggestions?

I contacted them and they offered to refund the money. I also can get the money back in the form of reward points (i.e., store credit).

Give the 35 miles per dollar, I'm wondering if I'm not better taking the store credit. Wish I knew whether getting the refund would result in a clawback of some of the points already posted.

Store credit seems safe.

35 points/$ eBags AAdvantage Mall
 

I contacted them today and the offered to "issue a credit of xx.xx". No mention of store credit.

I already took a screenshot of the new price and the chat conversation. If not satisfied that is credit to my card and miles (minus difference is Fair) then I will initiate a Price Guarantee with Discover next week. Up to now I am very pleased with their CS!

My advice to all is to take screenshots for the discount goes away on Sunday night and use the chat to document the exchange.

I took the store credit (in terms of the bonus points) as I actually need a new wallet, and the purchase of the original bag plus the bonus points (i.e. store credit) gave me just enough - so now I'm getting a free Tumi wallet.

I didn't want to risk losing the 35 miles per dollar on the part refunded. Very happy with their CS as well - all it took was an email or two.

Grrr. Cartera. These jokers really deserve their reputation.

35 points/$ eBags AAdvantage Mall
 

Well they updated the promotion and now reads "Offer cannot be applied to previous purchases". Got an email-flyer today with that remark. Glad I saved my chat transcript!

I tweeted them this morning and got 2 responses today within a couple hours, the first said to wait 4-8 weeks so I told them I'd return the merchandise and buy from a diff. vendor that was cheaper. Their response was that they contacted ebags today and would have an answer for me in a couple days

Any word on yours alpen? I made my purchase on 10/13 just the same and had cartera customer service escalate last Friday. I've had no movement on my ticket this week =|

Nothing since the promised response, I'll be following up again tomorrow if I don't hear anything.