[Expired] SPG Amex - 30,000 bonus Starpoints
Dec 16, 2011, 5:56 pm
#423
Join Date: Apr 2011
Posts: 38
I'm trying to get my wife's additional 20K on the personal card. Sent numerous SMs and they keep saying she has met the requirements, but the points never come through. They just said that it is being researched and would get the points within 1-2 billing cycles. I told them it's months behind already and now we need to wait 2 more months that there should be some bonus points for our frustration and they gave her 3K bonus.
Very frustrating because I received my points almost the day I hit the spending requirement, but for her's no such luck.
Very frustrating because I received my points almost the day I hit the spending requirement, but for her's no such luck.
Dec 16, 2011, 6:01 pm
#424
Join Date: Jul 2011
Programs: SPG, Marriott, Hyatt, CX, SQ, BA
Posts: 121
I recently got denied for the starwood preferred card. Is there any way that I could get Amex to reconsider my application? I have 740 FICO credit score, always pay my payments on time, and already got 3 amex card.
I was denied because:
Length of time accounts have been established.
Lack of recent information on installment accounts.
No recent revolving balances.
Too many inquiries in the last 12 months
I was denied because:
Length of time accounts have been established.
Lack of recent information on installment accounts.
No recent revolving balances.
Too many inquiries in the last 12 months
Dec 21, 2011, 7:39 pm
#426
Join Date: Jul 2011
Posts: 55
Just another data point here. I asked to confirm the bonus offer when I activated my card, and I was told it was 10K + 15K. By the end of the discussion, she agreed I should email a screen print and the link to her supervisor to sort out the extra 5K. I also followed it up with a SM. The SM route resulted in a rejection claiming it was a targeted offer and that I would have to prove I was targeted. I did get 5K good will added to my account as a result of the phone calls.
Dec 26, 2011, 11:28 am
#428
Join Date: Dec 2010
Posts: 152
In August (on August 21, in fact) I signed up for the 10k after first use + 20k after $4,500 in spend offer. My wife did as well. We both signed up using the exact same affiliate link from one of our favorite bloggers.
The wife's bonus posted flawlessly. Mine never did, so I contacted AmEx via SM and they told me that according to their records, I applied for the standard 10k + 15k after $15k in spend. I'm 100% certain that I did not. Perhaps a technical error is to blame.
Regrettably, of course, I didn't take any screenshots. I ALWAYS take screenshots, and I can't explain why I didn't this time. I need a couple of favors.
If anyone has a screenshot they're willing to share of the July/August offer, could you please PM me?
If anyone has a phone number for AmEx SPG that will connect me directly to a helpful American CSR, could you share that with me?
Many thanks.
The wife's bonus posted flawlessly. Mine never did, so I contacted AmEx via SM and they told me that according to their records, I applied for the standard 10k + 15k after $15k in spend. I'm 100% certain that I did not. Perhaps a technical error is to blame.
Regrettably, of course, I didn't take any screenshots. I ALWAYS take screenshots, and I can't explain why I didn't this time. I need a couple of favors.
If anyone has a screenshot they're willing to share of the July/August offer, could you please PM me?
If anyone has a phone number for AmEx SPG that will connect me directly to a helpful American CSR, could you share that with me?
Many thanks.
Dec 26, 2011, 8:25 pm
#429
Join Date: Dec 2006
Location: ORD
Programs: AA EXP & million miler
Posts: 3,992
In August (on August 21, in fact) I signed up for the 10k after first use + 20k after $4,500 in spend offer. My wife did as well. We both signed up using the exact same affiliate link from one of our favorite bloggers.
The wife's bonus posted flawlessly. Mine never did, so I contacted AmEx via SM and they told me that according to their records, I applied for the standard 10k + 15k after $15k in spend. I'm 100% certain that I did not. Perhaps a technical error is to blame.
Regrettably, of course, I didn't take any screenshots. I ALWAYS take screenshots, and I can't explain why I didn't this time. I need a couple of favors.
If anyone has a screenshot they're willing to share of the July/August offer, could you please PM me?
If anyone has a phone number for AmEx SPG that will connect me directly to a helpful American CSR, could you share that with me?
Many thanks.
The wife's bonus posted flawlessly. Mine never did, so I contacted AmEx via SM and they told me that according to their records, I applied for the standard 10k + 15k after $15k in spend. I'm 100% certain that I did not. Perhaps a technical error is to blame.
Regrettably, of course, I didn't take any screenshots. I ALWAYS take screenshots, and I can't explain why I didn't this time. I need a couple of favors.
If anyone has a screenshot they're willing to share of the July/August offer, could you please PM me?
If anyone has a phone number for AmEx SPG that will connect me directly to a helpful American CSR, could you share that with me?
Many thanks.
As required in such a scenario, I have opened an investigation regarding Starwood account and their Customer Service unit will be researching and completing the investigation on your behalf.
The dispute reference number is XXXXXXX.
If we need any further information, they will contact you directly. When they complete their research, they will notify you in writing and provide a detailed explanation of the resolution of your inquiry.
If you still have proof of such a solicitation, please take a print shot of the document and the save it as a JPEG file, you can upload this document through the Document Center at americanexpress.com/documentcenter
You may also send us the screenshots at our correspondence address with details of your claim. Our address is
Membership Rewards Correspondence Unit
American Express Membership Rewards
P.O. Box 297813
Fort Lauderdale, FL 33329-7813
Fax number is 623-444-3000 or 623-444-3001
I hope this is more to your satisfaction. Feel free to contact us if you have any more issues. We will certainly guide you as required.
Sincerely,