Problems with Big Crumbs?
 

I made 3 purchases through BC in March and received no credit for any of them. I've submitted missing credit tickets over a week ago and still heard nothing. This seems to contrast with my previous experiences with BC where problems were resolved lightening fast. Anyone else have similar problems recently??

Edit: I should mention this is related to mileage accumulation as one of my purchases was giftcards from giftcards.com. However, the other 2 were from other retailers.

What does this have to do with miles or points?

Maybe he purchased the gift cards with a miles earning credit card? This have just as much to do with miles and points as purchasing dollar coins, which is earning miles through credit card spend.

If you submit a ticket it could take up to a few weeks. Hunt down the Amex gift card thread and read late november/early december posts to get an idea of how much time it can take to get things to post.

I'm going through the same thing - BigCrumbs didn't credit me with my last 3 purchases and I sent in trouble tickets on all of them a solid month ago with no response.

It can take time. They contact the merchant and the merchant has up xx amount of days to get back to bigcrumbs. If you are worried I would post in their forums.

Glad to know I'm not the only one, though our situation doesn't seem to bod well for us getting our money. I am surprised as my previous usage of BC was fantastic and they responded to missing credit inquiries within 1 week or so.

What's the stated period of posting for the merchants in question? In most cases, cash back sites reserve two months or more for everything to show up, especially when the product is a stay or travel that must first e completed.

As an update - my money posted today though its under different "terms" from when I clicked (they switched from a % back to a flat $ back in the mean time)

Let me guess, gift cards? All the sites dropped from a % to $2 to $2.25 each.
JudyJFLA

I bought some visa gift cards at giftcards.com which were advertised on bigcrumbs as a 2.4% rebate and I was initially credited only $2 per card a couple of days before bigcrumbs published that change in their offer. The missing credit "wizard" would not allow me to submit an inquiry until two weeks had elapsed since the purchase (if I recall correctly). By that time, bigcrumbs had posted an additional credit to my account to cover the difference exactly. So, as far as I can tell, all my credits eventually posted.

Obviously, if the credit is still missing once enough time has elapsed so that bigcrumbs will allow you to submit an inquiry about it, you should do so.

Update 4/15/2011: A credit for the difference posted to my account by the time I was eligible to submit a complaint with their "wizard." So, now everything seems to be OK between bigcrumbs and me.

Well today there's no giftcards.com on BigCrumbs at all.

I ordered 3000$ in American Express Gift cards 1/11/2011. Of course the order didn't post, despite my record of click throughs. I launched a missing credit inquiry as soon as it became available.

Time went by.. and by.. and by.. and by..

I followed up with bigcrumbs but they said they were still waiting on American Express sometime in March. Now bigcrumbs hasn't responded to any emails in the last month and I've launched general inquiries (because you can't launch missing credit inquires after 60 days....) that have gone completely ignored.

There is no phone number, no accessible customer support, and it looks like they've no intention of crediting me my 48 dollars of cash back.

It's absolutely infuriating to fight so long and so hard for such a small amount of money. Buyer beware with these people though.. I'd hate to have hundreds of dollars in cashback locked up with these crooks. They can easily go into 'inaccessible' mode and lock up your money for an eternity.

Is there anything else I can do? Some kind of BBB complaint? This is absolutely ridiculous.........

Same thing happened to me for one of my many AMEX GC orders from Dec 31, 2010. (Two orders were placed the same day, and they only credited one) They gave me the same response you got and I pretty much wrote it off as money I'll never see.The other 100+ AMEX GC cashbacks posted though.

I understand it can be frustrating when a purchase goes missing, but you have your facts are wrong. American Express has 90 days to return contact with BigCrumbs.

"Although most retailers will respond within 30 days, our agreement allows them up to 90 days to answer our inquiries.

We apologize for any inconvenience or delay and will contact you with the status of your inquiry as soon as American Express Gift Cards replies or within 90 days, whichever is sooner."

You "may" have waited until March to contact them, which would mean they have till June. I've made many purchases of Amex gift cards and have always been paid out.

Does this surprise you at all?